B2B Account & Customer Success Manager | Go.FM 96.3
About this role
Description
Go.FM 96.3 is looking for a proactive, autonomous, and versatile B2B Account & Customer Success Manager to become the main point of contact for our business clients. In this role, you will be the bridge between our iGaming media product and our partners. You will handle everything from onboarding new clients and managing their setups in our back-end, to ensuring they get maximum value from our product and remain long-term partners.
Since you will be managing this direction independently, we need a self-starter who is equally comfortable diving into the admin panel and jumping on a call with a client.
Responsibilities
- Client Onboarding & Education: Introduce our media product to new B2B clients, walk them through its features, and show them how to integrate/use it to benefit their business
- Account Management & Retention: Maintain strong, daily relationships with existing clients (via Telegram, Skype, Slack, or Email). Act as their dedicated partner, keeping them engaged and satisfied
- Admin Panel Operation: Work directly inside our back-end platform to set up client accounts, configure access settings, monitor usage, and pull reports
- Product Quality Control: Proactively monitor the product to ensure it is working seamlessly for each client. Act as the first line of defense if issues arise, and coordinate with technical teams to resolve them quickly
- Feedback Collection: Gather insights and feature requests from clients to help shape the future direction of the product
Requirements
- 2+ years of experience as a B2B Account Manager, Customer Success Manager, or B2B Support Specialist within the iGaming industry
- Fluent English (written and spoken) is a must. Any additional languages are a plus
- Solid understanding of the iGaming ecosystem, its terminology, and B2B communication standards (Telegram/Skype culture)
- Tech-savvy mindset: you are comfortable learning and navigating new back-end systems/admin panels independently
- Exceptional communication and presentation skills—you know how to pitch a product’s value clearly.
- High level of self-organization, as you will be the sole owner of client relations
Frequently Asked Questions
Is the salary disclosed for the B2B Account & Customer Success Manager | Go.FM 96.3 position at digitainsoftware?
The salary for this B2B Account & Customer Success Manager | Go.FM 96.3 role at digitainsoftware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the B2B Account & Customer Success Manager | Go.FM 96.3 position at digitainsoftware located?
This B2B Account & Customer Success Manager | Go.FM 96.3 role at digitainsoftware is based in Yerevan, Armenia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the B2B Account & Customer Success Manager | Go.FM 96.3 role at digitainsoftware full-time or part-time?
This is listed as a Employment Contract position. It is posted as a B2B Account & Customer Success Manager | Go.FM 96.3 role at digitainsoftware.
How do I apply for the B2B Account & Customer Success Manager | Go.FM 96.3 position at digitainsoftware?
Click the "Apply Now" button on this page. You will be redirected to digitainsoftware's official application portal hosted on bamboohr where you can submit your application directly.
When was the B2B Account & Customer Success Manager | Go.FM 96.3 job at digitainsoftware posted?
This B2B Account & Customer Success Manager | Go.FM 96.3 position at digitainsoftware was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
B2B Account & Customer Success Manager | Go.FM 96.3
digitainsoftware
You'll be redirected to digitainsoftware's official application page on bamboohr.