• Execute operational service requests across Microsoft Azure and Amazon Web Services (AWS) in accordance with established operational procedures and service levels.

• Provision, modify and decommission Azure tenants, subscriptions, AWS accounts, and associated cloud resources.

• Administer identity, access, and permission management activities across supported cloud platforms, including role assignments and delegated administration.

• Manage Azure Enterprise Applications, Service Principals, Privileged Identity Management (PIM), and AWS Single Sign-On (SSO) operational activities.

• Support cloud account lifecycle management, including onboarding, changes, transfers, and decommissioning.

• Administer cloud platform licensing, marketplace purchases, billing permissions, and operational configuration activities.

• Execute platform governance activities to ensure compliance with security policies, operational standards, and audit requirements.

• Investigate and resolve operational platform issues, escalating complex technical problems to Cloud Engineering or vendor support where appropriate.

• Maintain operational documentation, standard operating procedures, and knowledge articles to support consistent service delivery.

• Collaborate with Cloud Engineering, Security, Identity, Service Management, and Architecture teams to support operational delivery and platform improvements.

• Participate in Incident, Problem, Request and Change Management processes to maintain platform stability and service quality.

• Identify opportunities to improve operational processes, reduce manual effort, and enhance service efficiency through standardisation and automation.

• Ensure operational activities are completed in accordance with agreed service levels, governance controls, and regulatory requirements.

• Support audit, compliance, and reporting activities related to cloud platform operations.

• Contribute to continuous improvement initiatives across Cloud Platform Operations and Cloud Engineering.

The Person

 

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline.

• 7-9 years of experience in cloud platform administration, infrastructure operations, or enterprise IT support.

• Experience administering Microsoft Azure and Amazon Web Services (AWS) enterprise environments.

• Experience managing cloud account lifecycle activities, including provisioning, modification, and decommissioning.

• Experience administering identity and access management, role-based access control (RBAC), and delegated permissions.

• Experience supporting Azure Enterprise Applications, Service Principals, Azure PIM, AWS IAM Identity Center (SSO), or equivalent identity management technologies.

• Familiarity with cloud governance, operational controls, security policies, and audit requirements.

• Experience working within IT Service Management (ITSM) environments supporting Incident, Request, Problem, and Change Management processes.

• Experience using enterprise ticketing platforms such as ServiceNow or equivalent.

• Strong analytical and troubleshooting skills with the ability to investigate operational platform issues.

• Excellent organisational skills with the ability to manage multiple operational requests while maintaining service quality.

• Strong communication and stakeholder management skills with the ability to work effectively across technical and business teams.

• Experience working within outsourced or multi-supplier delivery environments is desirable.

• Demonstrates a customer-focused mindset with a commitment to operational excellence and continuous improvement.

• Microsoft Certified: Azure Administrator Associate

• AWS Certified Cloud Practitioner

• AWS Certified SysOps Administrator Associate

• ITIL Foundation

• Microsoft Certified: Identity and Access Administrator Associate (desirable)