AV Operations Specialist
anthropic
AV Operations Specialist
figureai· IT
About this role
Figure is a robotics and AI company that develops general-purpose autonomous humanoid robots. The company's goal is to launch humanoid robots with human-level intelligence. Our robots are designed to perform a wide variety of tasks in the residential and commercial markets. Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration. It's time to build.
As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.
Responsibilities
- Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
- Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)
- Assist in building and documenting standards and IT policies across the company.
- Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
- Act as backup point of contact for AV support when lead is unavailable.
Requirements
- 2-3 years in IT or AV support, operations or installation, including experience in:
- AV/VC systems knowledge in a corporate environment
- Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.
- Proficiency with Windows, Mac and Linux operating systems.
- Experience managing Google Workspace and Okta IDP.
- Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).
- Excellent customer service, problem solving and teamwork abilities.
- CA Drivers License
Bonus Qualifications:
- Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM
- Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.
- Direct experience with Logitech & Neat hardware and management tools.
- Scripts or basic automation for device configuration.
- Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron,
- Experience operating within a globally distributed, fast paced enterprise environment.
Frequently Asked Questions
Is the salary disclosed for the AV Operations Specialist position at figureai?
The salary for this AV Operations Specialist role at figureai is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the AV Operations Specialist position at figureai located?
This AV Operations Specialist role at figureai is based in San Jose, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the AV Operations Specialist at figureai belong to?
This AV Operations Specialist position is part of the IT department at figureai. See the full job description for more information about the team structure and responsibilities.
How do I apply for the AV Operations Specialist position at figureai?
Click the "Apply Now" button on this page. You will be redirected to figureai's official application portal hosted on greenhouse where you can submit your application directly.
When was the AV Operations Specialist job at figureai posted?
This AV Operations Specialist position at figureai was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
AV Operations Specialist
figureai
You'll be redirected to figureai's official application page on Greenhouse.