Automotive Service Advisor
murgadoautomotive
Automotive Service Advisor
murgadoautomotive· Service
About this role
Automotive Service Advisor
Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process. You will listen to customer concerns, prepare accurate service recommendations and estimates, coordinate with technicians, and provide clear updates from vehicle check-in through completion. This opportunity is ideal for a service professional who combines automotive knowledge, sales ability, and premium customer care.
Key Responsibilities
- Welcome customers, identify service needs, and document concerns accurately.
- Explain recommended maintenance and repairs in clear, customer-friendly language.
- Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
- Coordinate with technicians and the service team to keep repairs progressing efficiently.
- Recommend relevant services that support vehicle performance, reliability, and safety.
- Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.
Qualifications
- 2+ years of Automotive Service Advisor experience required.
- Knowledge of automotive repair and maintenance services.
- Strong customer service, communication, sales, and relationship-building skills.
- Ability to explain technical information and service recommendations clearly.
- Strong organization, attention to detail, and follow-through in a fast-paced dealership environment.
- Valid driver’s license and a clean driving record.
- Luxury or high-end dealership experience and familiarity with CDK or Reynolds & Reynolds are preferred.
What We Offer
- Competitive compensation with performance-based bonuses.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Career growth and advancement opportunities across the Murgado Automotive Group.
- Employee discounts on vehicles, service, and parts.
- Ongoing training on Mercedes-Benz technologies and service protocols.
- A supportive, professional work environment at a luxury-brand dealership.
Apply Today
Bring your automotive service experience to Mercedes-Benz of Laguna Niguel. Apply today through our dealership website.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Frequently Asked Questions
What is the salary for the Automotive Service Advisor role at murgadoautomotive?
The listed salary for this Automotive Service Advisor position at murgadoautomotive is USD 80K–150K. This is an Full time role.
Where is the Automotive Service Advisor position at murgadoautomotive located?
This Automotive Service Advisor role at murgadoautomotive is based in Laguna Niguel, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Automotive Service Advisor role at murgadoautomotive full-time or part-time?
This is listed as a Full time position. It is posted as a Automotive Service Advisor role in the Service department at murgadoautomotive.
Which team or department does the Automotive Service Advisor at murgadoautomotive belong to?
This Automotive Service Advisor position is part of the Service department at murgadoautomotive. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Automotive Service Advisor position at murgadoautomotive?
Click the "Apply Now" button on this page. You will be redirected to murgadoautomotive's official application portal hosted on lever where you can submit your application directly.
When was the Automotive Service Advisor job at murgadoautomotive posted?
This Automotive Service Advisor position at murgadoautomotive was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Automotive Service Advisor
murgadoautomotive · 💰 USD 80K–150K
You'll be redirected to murgadoautomotive's official application page on Lever.