Automotive Painter
CSN Collision
Auto body shop office clerk with experience
CSN Collision· CSN USA Shops
About this role
Office clerk for an auto body shop. Must have experience how to work with auto insurance claims!
Experience
- 2+ years of office/administrative experience in auto body, automotive experience strongly preferred
- Experience communicating with insurance adjusters and claims departments
- Familiarity with the collision repair process from initial estimate through supplements and final payment
- CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
- Insurance claim responsibilities
The employee should be able to: - Open and organize new repair/claim files
- Contact insurance companies and verify claim information
- Obtain adjuster contact information, claim numbers, and coverage information
- Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
- Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
- Track pending supplements and aggressively follow up on delayed approvals
- Maintain documentation of all calls, emails, approvals, denials, and conversations
- Coordinate inspections with insurance adjusters
- Follow up on total-loss decisions when applicable
- Verify deductibles and customer-pay amounts
- Track insurance checks and electronic payments
- Follow up on unpaid balances
- Communicate with customers regarding the administrative status of their claim
- Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned
- Administrative responsibilities
- Maintain complete electronic and/or physical repair-order files
- Answer phones and handle customer inquiries professionally
- Schedule customer appointments and vehicle drop-offs/pickups
- Obtain required customer signatures and authorizations
- Scan and organize documents
- Prepare invoices and closing paperwork
- Monitor vehicles currently in production and identify claims being delayed by insurance approval
- Maintain a daily follow-up list for every open insurance claim
- Ensure documentation is complete before the vehicle is released
- Assist management with accounts receivable related to insurance claims
Frequently Asked Questions
Is the salary disclosed for the Auto body shop office clerk with experience position at CSN Collision?
The salary for this Auto body shop office clerk with experience role at CSN Collision is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Auto body shop office clerk with experience position at CSN Collision located?
This Auto body shop office clerk with experience role at CSN Collision is based in LAS VEGAS, Nevada, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Auto body shop office clerk with experience role at CSN Collision full-time or part-time?
This is listed as a Full time position. It is posted as a Auto body shop office clerk with experience role in the CSN USA Shops department at CSN Collision.
Which team or department does the Auto body shop office clerk with experience at CSN Collision belong to?
This Auto body shop office clerk with experience position is part of the CSN USA Shops department at CSN Collision. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Auto body shop office clerk with experience position at CSN Collision?
Click the "Apply Now" button on this page. You will be redirected to CSN Collision's official application portal hosted on workable where you can submit your application directly.
When was the Auto body shop office clerk with experience job at CSN Collision posted?
This Auto body shop office clerk with experience position at CSN Collision was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Auto body shop office clerk with experience
CSN Collision
You'll be redirected to CSN Collision's official application page on workable.