Attendee Product Support Coordinator (6M FT)

websummit· Product
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📍 LisbonFixed term contract

About this role

About us:
 
How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.
 
 
We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.
 
To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us. 

About the team:
 
Attendee product support is at the forefront of the company, delivering an excellent customer experience to our attendees. We’re present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience. 

What you’ll achieve at Web Summit:

    • You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.

    • You’ll find solutions for attendees while adhering to company policies and guidelines.

    • You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.

    • You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.

    • You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.

Who you are:

    • You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.

    • You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.

    • You are a problem solver. No problem is too big or too small.

    • You build rapport easily and enjoy working with people.

    • You are graceful under pressure and comfortable in a high-output environment.

Skills and abilities we’re looking for:

    • Previous experience in customer service or a support role.

    • Passionate about providing incredible customer support and about solving problems. 

    • An excellent communicator with an eye for detail.

    • Ability to multitask and to think on your feet. 

    • Comfortable with working across multiple teams.

Benefits and perks: 
  • Subsidised healthcare, dental, employee assistance programme (EAP) and more.
  • Employer pension contribution up to 6% for Irish-based employees
  • A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
  • Company MacBook, generous annual leave and flexible working arrangements.
  • Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
  • Annual company get-togethers, charity days, and monthly wellbeing talks.
  • Wellness subsidy issued to all employees of €1000 per year
At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.

Frequently Asked Questions

Is the salary disclosed for the Attendee Product Support Coordinator (6M FT) position at websummit?
The salary for this Attendee Product Support Coordinator (6M FT) role at websummit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Attendee Product Support Coordinator (6M FT) position at websummit located?
This Attendee Product Support Coordinator (6M FT) role at websummit is based in Lisbon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Attendee Product Support Coordinator (6M FT) role at websummit full-time or part-time?
This is listed as a Fixed term contract position. It is posted as a Attendee Product Support Coordinator (6M FT) role in the Product department at websummit.
Which team or department does the Attendee Product Support Coordinator (6M FT) at websummit belong to?
This Attendee Product Support Coordinator (6M FT) position is part of the Product department at websummit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Attendee Product Support Coordinator (6M FT) position at websummit?
Click the "Apply Now" button on this page. You will be redirected to websummit's official application portal hosted on lever where you can submit your application directly.
When was the Attendee Product Support Coordinator (6M FT) job at websummit posted?
This Attendee Product Support Coordinator (6M FT) position at websummit was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Attendee Product Support Coordinator (6M FT)
websummit
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