Account Manager SMB
deliveryhero
Associate, Vendor Experience
About this role
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
- Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
- Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
- Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
- Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.
Qualifications
- Bachelor’s degree in Business Administration/English or equivalent preferred
- Ideally 1 or 2 years of relevant working experience related to call center or customer service or
- relevant; Prior call center experience a plus, but not compulsory
- Proficiency in Technical/System Knowledge (G-suite, Salesforce is a plus)
- Proactive and self-motivated individuals who thrive on meeting targets
- Excellent English communication skills, with the ability to resolve issues using standard procedures.
- Experience in the FMCG, Retail, or Telecommunications industries is an advantage.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Associate, Vendor Experience position at deliveryhero?
The salary for this Associate, Vendor Experience role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate, Vendor Experience position at deliveryhero located?
This Associate, Vendor Experience role at deliveryhero is based in mm, Yangon, Yangon, , Myanmar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate, Vendor Experience role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Associate, Vendor Experience role at deliveryhero.
How do I apply for the Associate, Vendor Experience position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate, Vendor Experience job at deliveryhero posted?
This Associate, Vendor Experience position at deliveryhero was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate, Vendor Experience
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.