Associate Specialist, Mid Office Operations

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

JOB SUMMARY:

The ideal candidate will support Randstad Solutions delivery team to setup and maintain all projects in Certinia (RD Solutions), make sure that billing and invoicing on assigned clients is handled correctly, make sure that Purchase Orders and other contractual elements are up to date and accurate. Candidate will use multiple systems and methods to confirm accuracy so strong multi-tasking skills are required. A background in billing or contracts is a plus.

Responsibilities include, but are not limited to:      

RESPONSIBILITIES:

• Collaborate with management for goals and objective achievement
• Ensure adherence to corporate guidelines and policies
• Adhere to client and Company processes and quality procedures as defined
• Communicate with management to provide status updates, reporting metric updates and identify any potential issues
• ·       Troubleshoot system, process, and document related issues·       Create and update procedural documentation for internal distribution·       Create and update Contract Set-ups per client contract documentation·       Accurately add Talent to Contracts for time entry purposes·       Provide back-up documentation to Billing team for customer to ensure timely payment·       Research and resolve billing issues
  • Completed and submit Record Only Adjustments (ROAs) & Billing adjustments
  • Deactivate or enter end dates in RD Solutions (Certinia) for all terminations
  • Reactivate all consultants on leave
  • Assist with AR issues on an as needed basis
  • Adhoc reporting - project end date report, purchase order (OLT) report, project time capture report, TSS YTD Report, PAS Query Report etc.
  • Work with IT, billing and reporting on syncing issues, reporting issues, billing issues
  • Work with accounting on international contracts, accruals, documentation & Contract Set-Ups
• Freedom to Act/Accountability:·       Guidance given:  Work is performed without appreciable directions. Determines organizational objectives and interprets company policy. Completed work is reviewed consistently by other team members.·       Policy involvement:  Reviews and follows organizational policies for a major segment of the company.  Interprets, executes, and recommends modifications where necessary.
  • Supervisory/Relationship:x
• ·       Advise other team members on inquiry statuses and processes. 
  • Direct Work Involvement/Complexity:
• ·       Ensure profitability of operations and high levels of performance through the enforcement of Compliance policies.·       Ensure business partners satisfaction with the quality and value of our services·       Define and implement changes as required to enhance delivery of services
  • Impact:
• ·       Ensure successful operations by monitoring progress against metrics and implementing corrective actions·       Represents the Solutions Contract Management unit as prime internal contact for project related matters.·       Interacts with equivalent level inter-organizational team members and managers concerning matters of project set ups and maintenance    EDUCATION:HS Diploma RequiredSome college education preferred   EXPERIENCE:4-7 years of related experience    SKILLS REQUIRED:
  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
  • Proficient utilizing Google Forms
  • Strong customer focus and customer service skills
  • Excellent communication, interpersonal and organizational skills
  • Demonstrated experience managing large, complex accounts or projects
  • Experience describing and documenting project requirements
  • Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
  • Experience with Contract management and Billing a plus
  • ·       Strong time management skills

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.