Associate/Senior Associate, Customer Experience

headoutcareers· Customer Operations
🌍 Remote📍 Remote (India)

About this role

🚀 Why Headout?

We’re a rocketship: 9-figure revenue, record growth, and profitable

With $200M+ in revenue, guests in 700+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we’re just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term — because that's what our mission needs and deserves. We’re growing, profitable and nowhere near done.

What we do is important

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience — from immersive tours to museums to live events and everything in between.

Why now?

The foundation is strong. The opportunity ahead is even bigger. We’ve hit profitability, built momentum, and proven the model — but there’s so much more to build. If you’re looking to join a company where the trajectory is steep and your impact is real, this is the moment.

Our culture

Reinventing the travel industry isn't easy, but that's the fun part.
We care deeply about ownership, craft, and impact, and we’re here to do the best work of our careers. We won’t pretend like it’s for everyone but if you’re a builder who loves solving tough problems, you’ll feel right at home. 

đŸ‘©â€đŸ’» The role

At Headout, the Associate, Customer Experience isn't just a position - it's a commitment to excellence. Join our agile customer operations team, a group adept at swiftly addressing concerns and consistently delivering top-notch experiences. Your primary task? Ensuring every interaction with Headout leaves our customers satisfied and impressed. Please note that this role is for calls, emails and chat process.

This is a remote-first role, open to candidates across India.

đŸ€© What makes this role special?

  • Service-Oriented: Your passion lies in assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue.
  • Multitasker: You can efficiently juggle queries, whether they come through chats, calls, or social media platforms.
  • Effective Communicator: Working cohesively with various internal teams, you ensure every guest query is addressed promptly and accurately.
  • Continuous Improvement: You're always on the lookout to enhance our internal processes, aiming for increased efficiency.

💝 What skills & experience do you need?

  • You’re Detail-Oriented: You have an eagle eye, catching even the tiniest of details that others might miss.
  • Language Skills: Fluent in English, both in writing and speech.
  • You’re Organized: Like Monica Geller from 'Friends', you're systematic, organized, and always seeking to optimize.
  • You’re Forward-thinking: You focus on lasting solutions rather than quick fixes.
  • You’re Agile.: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.

đŸ„° Bonus

  • A passion for travel.
  • Previous experience assisting a global clientele

EEO statement

At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.

Privacy policy

Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.

Frequently Asked Questions

Is the salary disclosed for the Associate/Senior Associate, Customer Experience position at headoutcareers?
The salary for this Associate/Senior Associate, Customer Experience role at headoutcareers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Associate/Senior Associate, Customer Experience job at headoutcareers remote?
Yes, this Associate/Senior Associate, Customer Experience position at headoutcareers is remote, with team members based in Remote (India). You can work from home or anywhere in the supported regions.
Which team or department does the Associate/Senior Associate, Customer Experience at headoutcareers belong to?
This Associate/Senior Associate, Customer Experience position is part of the Customer Operations department at headoutcareers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate/Senior Associate, Customer Experience position at headoutcareers?
Click the "Apply Now" button on this page. You will be redirected to headoutcareers's official application portal hosted on greenhouse where you can submit your application directly.
When was the Associate/Senior Associate, Customer Experience job at headoutcareers posted?
This Associate/Senior Associate, Customer Experience position at headoutcareers was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.