Associate Program Manager

eClerx
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📍 Mumbai, Maharashtra, India

About this role

Business Transformation Leader – Customer Operations

Location: Airoli
Level: SPM / APGM
Experience: 8+ years

Role Overview

The role will work closely with the Vertical Head to drive and govern multiple Customer Operations transformation initiatives, ensuring effective execution, stakeholder alignment, risk management and timely delivery.

Key Responsibilities

  • Drive governance and execution of multiple transformation projects.

  • Track project progress, timelines, dependencies and key deliverables.

  • Manage stakeholders and drive timely closure of action items.

  • Identify risks and gaps and ensure timely resolution.

  • Prepare dashboards, reports and leadership updates.

  • Coordinate with cross-functional and geographically distributed teams.

  • Support process improvement and standardization initiatives.

Key Projects

QA360 | Tech360 | AI Self-Reliance | CO COE | Knowledge Management | Site/Centre Self-Reliance | Metrics Standardization | Ops Dashboard | APM Activation | APM MDP | Grievance Reduction

Key Requirements

  • 8+ years of experience in Project Management / Operations / Business Transformation.

  • Strong project governance, execution and stakeholder management skills.

  • Good analytical, problem-solving and communication skills.

  • Strong Excel, PowerPoint, reporting and dashboarding skills.

  • Ability to manage multiple projects and stakeholders independently.

  • Good working knowledge of Claude and GPT.

 

Frequently Asked Questions

Is the salary disclosed for the Associate Program Manager position at eClerx?
The salary for this Associate Program Manager role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Program Manager position at eClerx located?
This Associate Program Manager role at eClerx is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Associate Program Manager position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Associate Program Manager job at eClerx posted?
This Associate Program Manager position at eClerx was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Program Manager
eClerx
Apply for this role ↗

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