Associate - Operations
wnsglobalservices144
Associate - Operations
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Roles & Responsibilities:
- Role involves handling inbound calls from customers/agents to resolve queries on their accounts.
- Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents.
- Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process.
- Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
- Should be willing to work from office or Hybrid as specified by business / process.
Skills required:
- Solutions mind-set, helping nature, passion to drive excellent customer experience.
- Ability to adapt self with the team in-case of adversity, business challenges/requirement.
- Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
- High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US).
- Strong ability to multi-tasking.
- Efficient in internet, computer usage, typing and web-based application skills.
- High attention to detail and accuracy.
- Essential: Numeracy, Products & Telephone etiquette
Qualifications
- Experience of minimum 1 year of contact center experience is required.
- Highschool diploma.
- English B2 (SVAR and WriteX score of 55 - 58)
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Associate - Operations position at wnsglobalservices144?
The salary for this Associate - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Associate - Operations job at wnsglobalservices144 remote?
Yes, this Associate - Operations position at wnsglobalservices144 is remote, with team members based in San Jose, NA, Costa Rica. You can work from home or anywhere in the supported regions.
Is the Associate - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Associate - Operations role at wnsglobalservices144.
How do I apply for the Associate - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate - Operations job at wnsglobalservices144 posted?
This Associate - Operations position at wnsglobalservices144 was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate - Operations
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.