Associate Manager - Investor Services

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

Role

Associate Manager - Investor Services deals with day to day complex client issues and demands of the Investor Services function, related to each type of AIF fund structure serviced by IQ-EQ. The Associate Manager - Investor Services reviews the work of Investor Services Officer in order to ensure the smooth flow in the operations and meeting client's expectations and coaching of junior staff.

What you'll do

• You'll coach and support Investor Services Officers, review their work, contribute to performance appraisals, and provide guidance on processes, standards, and systems.
• You'll ensure all client deliverables and reporting comply with IQ-EQ policies, local regulatory requirements, FATCA/CRS obligations, and internal and Group deadlines.
• You'll communicate with clients and investors on a daily basis, proactively resolve issues, and identify potential concerns before they escalate into complaints.
• You'll oversee investor services activities, including customer due diligence, subscriptions, redemptions, share transfers, capital calls, trade orders, settlements, and investor reporting (OE & CE), ensuring accuracy throughout.
• You'll work closely with internal teams on complex matters, ensure required compliance approvals are obtained, support continuous process improvement, and safeguard information assets in accordance with IQ-EQ Mauritius' ISMS framework.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions   
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave 
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

About You

• You hold a degree or are fully qualified ACCA or ICSA.
• You have a minimum of 5 years' experience in a relevant field.
• You possess advanced knowledge of the laws and regulations issued by the Financial Services Commission relating to OE and CE.
• You are proficient in the MS Office suite, with advanced skills in Word and Excel, and have a working knowledge of Microgen.
• You have a basic understanding of accounting and are fluent in English.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.   

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.  

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.   

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.