Associate Manager - HR Shared Services

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Duties and Responsibilities:

• Respond to complex employee and manager queries related to the employee lifecycle and post-separation
• Lead and support HR operational activities, ensuring accurate and timely service delivery
• Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations
• Monitor team performance, workflows, and service levels, driving continuous improvement
• Coach and support team members, sharing knowledge and best practices
• Analyze reports and identify opportunities to improve HR processes
• Support HR projects and perform additional tasks as required
• Maintain employee records, confidentiality, and compliance with company policies and NDA

Qualifications

• Bachelor's degree or higher.
• 3+ years of HR experience, including at least 2 years in a supervisory or people management role.
• Strong knowledge of end-to-end HR processes, Bulgarian National Revenue Agency requirements, and statutory compliance.
• Proactive, solution-oriented, and driven by a digital and continuous improvement mindset.
• Strong stakeholder management, collaboration, and people leadership skills.
• Experience managing the employee lifecycle and HR operations.
• Experience with SAP SuccessFactors is an advantage.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and presentation skills, with strong proficiency in Bulgarian and English.
• Ability to work effectively under pressure.

Additional Information

• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and various discounts
• Competitive salary and clear career progression
• World-class on-the-job training
• Work in a cozy office