Associate Manager, B2B Sales Support
cnx· Concentrix SREV Malaysia SDN. BHD.
About this role
Job Title:
Associate Manager, B2B Sales SupportJob Description
The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.- Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
- Monitor and review performance metrics and staff-related matters to support team development and engagement
- Conduct regular performance reviews with team members and ensure adherence to the performance management process
- Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
- Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
- Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
- Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
- Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
EnglishTime Type:
Full timeFrequently Asked Questions
Is the salary disclosed for the Associate Manager, B2B Sales Support position at cnx?
The salary for this Associate Manager, B2B Sales Support role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Manager, B2B Sales Support position at cnx located?
This Associate Manager, B2B Sales Support role at cnx is based in MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Manager, B2B Sales Support role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Manager, B2B Sales Support role in the Concentrix SREV Malaysia SDN. BHD. department at cnx.
Which team or department does the Associate Manager, B2B Sales Support at cnx belong to?
This Associate Manager, B2B Sales Support position is part of the Concentrix SREV Malaysia SDN. BHD. department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Manager, B2B Sales Support position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Associate Manager, B2B Sales Support job at cnx posted?
This Associate Manager, B2B Sales Support position at cnx was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Manager, B2B Sales Support
cnx
You'll be redirected to cnx's official application page on Workday.