Associate Lounge Assistant

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Main duties and responsibilities

Customer care

• Provide consistent and exceptional standard of customer service;
• Go the “extra mile” to guarantee excellent customer experience to VIP customers;
• Provide a warm welcome to the guests and lead them to their seats;
• Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
• Mitigate conflicts with the travellers, contributing to the best customer satisfaction.

Commercial

• Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services;
• Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products;
• Be creative in proposing the visit to the GB Merchant’s stores;
• Contribute to the development of our business by identifying opportunities and being proactive;
• Achieve Business Project goals while raising GB awareness;
• Focus on results to fulfil Merchant’s expectations and pursue targets.

Refund

• Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;
• Perform the refund in the most correct and satisfactory way (quick and precisely)
• Money handling and cash responsibility;
• Support the tourist providing relative information.

Reporting and collaboration

• Line Manager
• Marketing Sales Manager
• Partner Relationships & Marketing Manager
• Merchants
• Sales Manager
• Key Account Manager
• Sales Organization
• Business Support
• Refund Organization

Background and Education

• Retail or service industry experience;
• Fluent in English (written & spoken) is a must;
• Fluent in Chinese/Japanese/Korean/Russian/Chinese/Arabic (written & spoken);
• Experience in cash handling;
• Experience in direct customer contacts;
• Excellent interpersonal and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers;
• Ability to communicate and inspire;
• Great customer service skills, problem solving and business sense;
• Willing to work on shift;
• University graduate preferred.

Specific skills and competencies

• Flexible and proactive;
• Good organizational skills and independent working after given guidelines;
• Good knowledge of MS Office products;
• Dynamic, creative and keen to participate and enjoy team work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.