Associate Director - Unified Experience
About this role
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Define Patient Support Strategy & Capability Roadmap
Own the affiliate patient support strategy and long-term capability roadmap, translating business priorities, patient needs, and global best practices into scalable solutions that drive meaningful patient and business outcomes. Establish an integrated patient support framework spanning programs, digital capabilities, data, and service models, ensuring alignment across brands and therapeutic areas. Define governance, operating models, and success metrics to measure impact, optimize investments, and continuously improve performance. Act as the primary affiliate leader connecting global strategy with local market needs, influencing future capability development and shaping best practices across the organization.
Provide Strategic Leadership & Cross-Functional Influence
Serve as the strategic lead for patient support, influencing decision-making across cross-functional stakeholders to ensure patient-centric, compliant, and sustainable solutions. Drive alignment on priorities, resource allocation, and execution excellence while elevating organizational capabilities and ways of working. Lead complex initiatives requiring coordination across multiple functions, balancing business objectives, patient needs, compliance requirements, and operational feasibility to maximize impact.
Own Digital Patient Support Ecosystem & Innovation
Lead the vision, strategy, and evolution of the digital patient support ecosystem, leveraging technology, data, and innovation to enhance patient engagement and outcomes at scale. Define and drive digital experience strategy, content governance, and engagement frameworks in partnership with brand, medical, legal, and technology teams. Champion data-driven decision making by establishing measurement frameworks, generating actionable insights, and identifying opportunities to improve personalization, effectiveness, and efficiency. Continuously explore emerging technologies, external partnerships, and innovative care models to advance the affiliate's patient support capabilities and digital maturity.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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