Associate Director, IT Service Delivery & Support
scholarrock· Information Technology
About this role
Scholar Rock is delivering muscle-targeted breakthroughs to transform the treatment of spinal muscular atrophy (SMA) and other rare neuromuscular diseases where muscle atrophy remains a critical unmet need.
As a global leader in myostatin biology, a field focused on proteins that regulate muscle mass, the biopharmaceutical company is named for the visual resemblance of a scholar rock to protein structures. Our commitment to unlock fundamentally different treatment approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. Scholar Rock works every day to create new possibilities for patients through its highly innovative anti-myostatin program, including opportunities in additional rare neuromuscular diseases. Learn more about our neuromuscular franchise at ScholarRock.com and follow @ScholarRock on X and on LinkedIn.
Summary of Position:
Scholar Rock is seeking an Associate Director, IT Service Delivery & Support to lead reliable, responsive technology support across our growing global organization.
This is a hands-on leadership role responsible for the employee technology experience, including service desk operations, onboarding and offboarding, endpoint and workplace technology support, and coordination of support across U.S. and international locations. The successful candidate will bring strong technical judgment, a service mindset, and a high sense of ownership.
Position Responsibilities
- Lead IT service delivery and end-user support across U.S. and international locations
- Own service desk operations, including ticket management, prioritization, escalation, service levels, and performance metrics
- Lead employee onboarding, offboarding, and technology provisioning, ensuring a seamless employee experience
- Oversee end-user and workplace technology, including laptops, mobile devices, conference rooms, AV, and collaboration tools
- Establish consistent support processes, documentation, escalation paths, and appropriate global coverage
- Lead resolution of significant service issues and drive root-cause resolution and continuous improvement
- Manage IT assets and device lifecycle, including procurement, inventory, deployment, refresh, and disposition
- Manage service providers and vendors and develop the internal support team with clear expectations and accountability
Candidate Qualifications
- 7+ years of experience in IT service delivery, end-user technology, or IT operations, with demonstrated team leadership experience
- Experience managing an IT service desk/end-user support function
- Strong knowledge of Microsoft 365, Windows, endpoint management, identity/access, collaboration, and workplace technologies
- Experience with ITSM practices, ticketing systems, asset management, and incident/problem management
- Experience supporting a multi-site or global organization and working with managed service providers
- Strong technical troubleshooting, communication, and customer-service skills with a willingness to remain hands-on
- Experience in biotechnology, pharmaceutical, or another regulated environment preferred
Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Frequently Asked Questions
What is the salary for the Associate Director, IT Service Delivery & Support role at scholarrock?
The listed salary for this Associate Director, IT Service Delivery & Support position at scholarrock is USD 175K–225K. This is an Full Time role.
Where is the Associate Director, IT Service Delivery & Support position at scholarrock located?
This Associate Director, IT Service Delivery & Support role at scholarrock is based in Cambridge, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Director, IT Service Delivery & Support role at scholarrock full-time or part-time?
This is listed as a Full Time position. It is posted as a Associate Director, IT Service Delivery & Support role in the Information Technology department at scholarrock.
Which team or department does the Associate Director, IT Service Delivery & Support at scholarrock belong to?
This Associate Director, IT Service Delivery & Support position is part of the Information Technology department at scholarrock. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Director, IT Service Delivery & Support position at scholarrock?
Click the "Apply Now" button on this page. You will be redirected to scholarrock's official application portal hosted on lever where you can submit your application directly.
When was the Associate Director, IT Service Delivery & Support job at scholarrock posted?
This Associate Director, IT Service Delivery & Support position at scholarrock was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Director, IT Service Delivery & Support
scholarrock · 💰 USD 175K–225K
You'll be redirected to scholarrock's official application page on Lever.