Associate Director - Client Services - Direct Marketing Campaigns
datalabusa· Account Management
About this role
The Associate Director will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.
Primary Responsibilities:
- Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results
- Leading strategic client meetings and quarterly business reviews
- Interpret and lead client discussions on results and results trending
- Drive business by ensuring key program goals are met
- Take responsibility for strategy, accurate, and timely program execution
- Establish and maintain account profitability, manage internal financial data and forecast as required
- Understand, lead and/or manage account development and growth opportunities
- Lead and mentor a team for successful career growth.
Job Requirements:
- Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing
- 8+ years of client services/account management
- 8+ years direct marketing experience
- Analytically minded, specifically comfortable with data, response metrics and trends
- Excellent written and verbal communication skills
- Ability to analyze problems and produce a viable solution
- Bachelor's degree required. Technology and math backgrounds a plus
- Experience with test planning and use cases
- Ability to lead and coordinate people and activities throughout a full solution lifecycle
We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:
Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
Company Holidays: Nine paid company holidays throughout the year.
Hybrid policy: eligibility after 6 months 1day WFH, after 12 months 2 days WFH
DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
Frequently Asked Questions
What is the salary for the Associate Director - Client Services - Direct Marketing Campaigns role at datalabusa?
The listed salary for this Associate Director - Client Services - Direct Marketing Campaigns position at datalabusa is USD 140K–180K. This is an Full time role.
Where is the Associate Director - Client Services - Direct Marketing Campaigns position at datalabusa located?
This Associate Director - Client Services - Direct Marketing Campaigns role at datalabusa is based in Germantown, MD. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Director - Client Services - Direct Marketing Campaigns role at datalabusa full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Director - Client Services - Direct Marketing Campaigns role in the Account Management department at datalabusa.
Which team or department does the Associate Director - Client Services - Direct Marketing Campaigns at datalabusa belong to?
This Associate Director - Client Services - Direct Marketing Campaigns position is part of the Account Management department at datalabusa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Director - Client Services - Direct Marketing Campaigns position at datalabusa?
Click the "Apply Now" button on this page. You will be redirected to datalabusa's official application portal hosted on lever where you can submit your application directly.
When was the Associate Director - Client Services - Direct Marketing Campaigns job at datalabusa posted?
This Associate Director - Client Services - Direct Marketing Campaigns position at datalabusa was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Director - Client Services - Direct Marketing Campaigns
datalabusa · 💰 USD 140K–180K
You'll be redirected to datalabusa's official application page on Lever.