Associate Customer Service Representative Credit Cards | Military Boots to Banking - Veteran Initiative

Why Wells Fargo: 

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!

About this role: 

Wells Fargo is seeking an Associate Customer Service Representative in Roanoke. Find out why we’re the #1 financial services company to grow YOUR career. Apply today. 

Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

In this role you will: 

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment 

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems 

• Regularly receive direction from supervisor and escalate questions and issues to more senior employees 

• Interact with team on basic information, plus internal or external customers 

Required Qualifications: 

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 

Desired Qualifications: 

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions.

• Military experience with tracking information in multiple computer systems with high level of accuracy.

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

• US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force.

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues 

• Ability to execute in a fast paced, high demand, metric driven call center environment 

• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy 

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers 

• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information 

• Knowledge, understanding and experience of internet, mobile, and social media technology 

Job Expectations: 

• Must be able to attend full duration of required training period​ 

• This position is not eligible for Visa sponsorship​ 

• Ability to work additional hours as needed ​ 

• Schedule may be eligible for a shift differential under the terms of the shift differential policy 

• Must work on-site at the location posted 

Training Schedule:

• Training class will start on 10/05/26 and be for 8 weeks, 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date.

• We’re open from Sunday - Saturday, 7:00 am – 8:00pm (EST).

• Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

Job Location:

• 7711 Plantation Rd Roanoke VA 24019

#Boots2Banking

@RWF22

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.