Associate Customer Service Representative
calwatergroup
Associate Customer Service Representative
About this role
- Primary interface of onsemi to external customers and vice versa.
- Provide Customer satisfaction in processing customer orders.
- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
- Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
- Comply with Customer Service business rules, techniques, and protocols.
- Provide tactical support for Sales and Marketing team.
- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
- Provide customer satisfaction in order management to maximize both the company and customer revenue.
- Run reports using available tools and analyze the data in order to make decision and or identify trends.
- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
- Drive closure of exceptional requests.
- Respond to customer complaints, requests, and inquiries in a professional and timely manner.
- Comply with Customer Service business rules, techniques, and protocols
- Graduate of BS Industrial Engineering or related discipline
- At least 2 years work experience in Customer Service, preferably in similar industry
- Willing to work on night and rotating shift schedule.
- Full command of English language both written and spoken
- Advanced skills in Microsoft Office especially MS Excel
- Knowledge in Lean Six Sigma tools and methodology
- Good analytical thinking
- Technology savvy
- Knowledge in Salesforce CRM tools is an advantage.
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
Frequently Asked Questions
Is the salary disclosed for the Associate Customer Service Representative position at onsemi?
The salary for this Associate Customer Service Representative role at onsemi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Customer Service Representative position at onsemi located?
This Associate Customer Service Representative role at onsemi is based in Muntinlupa, Philippines, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Customer Service Representative role at onsemi full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Customer Service Representative role at onsemi.
How do I apply for the Associate Customer Service Representative position at onsemi?
Click the "Apply Now" button on this page. You will be redirected to onsemi's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Associate Customer Service Representative job at onsemi posted?
This Associate Customer Service Representative position at onsemi was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Customer Service Representative
onsemi
You'll be redirected to onsemi's official application page on oraclecloud.