Associate 2-KDNI
KPMG Global Services
Associate Consultant - Digital Gateway Canada
About this role
·Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).
·Monitor ticket queues and prioritize based on urgency and impact.
·Follow standard operating procedures (SOPs) for resolution.
·Escalate issues when necessary to Level 2/3 teams.
·•Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.
·Respond to user queries via email, chat, or ticketing systems.
·Perform initial diagnosis and provide solutions or workarounds.
·Maintain shift handover logs and ensure continuity.
·Collaborate with infrastructure, application, and business teams.
·Track progress of escalated issues and ensure closure.
·Document resolutions and share knowledge across teams
- Understanding of Excel, word and powerpoint
·Willing to work hard, enthusiastic and self-motivated.
·Strong analytical and advisory skills.
·Good communication and interpersonal skills.
·Able to work in fast moving and demanding environment.
·Strong commitment, multi-tasking and team player.
·Excellent oral and written communication skills in English (including strong presentation skills).
·Excellent project management, analytical, interpersonal, oral and written communication skills.
·Strong leadership and training skills.
·Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.
·Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
·Dedicated to superior client service
·Strong organizational skill and attention to detail.
·Ability to thrive in a dynamic team environment
Educational qualifications
·Minimum Degree from reputable universities with excellent academic result, majoring in Accounting or Finance
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Work experience
•Minimum 1 to 33years of professional experience, preferably in a Big 4 consulting firm.
Frequently Asked Questions
Is the salary disclosed for the Associate Consultant - Digital Gateway Canada position at KPMG Global Services?
The salary for this Associate Consultant - Digital Gateway Canada role at KPMG Global Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Consultant - Digital Gateway Canada position at KPMG Global Services located?
This Associate Consultant - Digital Gateway Canada role at KPMG Global Services is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Consultant - Digital Gateway Canada role at KPMG Global Services full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Consultant - Digital Gateway Canada role at KPMG Global Services.
How do I apply for the Associate Consultant - Digital Gateway Canada position at KPMG Global Services?
Click the "Apply Now" button on this page. You will be redirected to KPMG Global Services's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Associate Consultant - Digital Gateway Canada job at KPMG Global Services posted?
This Associate Consultant - Digital Gateway Canada position at KPMG Global Services was posted on Jul 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Consultant - Digital Gateway Canada
KPMG Global Services
You'll be redirected to KPMG Global Services's official application page on oraclecloud.