Associate Clinical Experience Analyst- Genetic Counselor Assistant

abbott· 4143 Prevention Genetics LLC
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🌍 Remote📍 2 Locations📍 United States of America : Remote📍 United States - Wisconsin - MarshfieldFull time💰 USD 22–45
Full time4143 Prevention Genetics LLC

About this role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Position Overview
The Associate Clinical Experience Analyst- Genetic Counselor Assistant delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations. It combines training development, cross-functional collaboration, and data-driven analysis to improve workflows and enhance customer experience. This role is in support of the rare disease customer facing team for PreventionGenetics. 

Shift: Monday - Friday, Shift rotates weekly with start times ranging from 7:00AM-10:30AM CST and end times ranging from 3:30PM-7:00PM CST. Must be available between the hours of 7AM-7PM CST.

Essential Duties
Include but are not limited to the following:

  • Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.

  • Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.

  • Provides product-specific clinical training, including content creation and collaboration with training teams.

  • Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.

  • Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.

  • Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.

  • Documents all information according to standard operating procedures.

Minimum Qualifications

  • Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.

  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

  • Ability to work weekdays, nights and/or weekends and overtime as needed.

     

The base pay for this position is

$22.45 – $44.85/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

ONCO Cancer Diagnostics

        

LOCATION:

United States > Marshfield : 4001 S. Business Park Ave

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Frequently Asked Questions

What is the salary for the Associate Clinical Experience Analyst- Genetic Counselor Assistant role at abbott?
The listed salary for this Associate Clinical Experience Analyst- Genetic Counselor Assistant position at abbott is USD 22–45. This is a remote Full time role.
Is the Associate Clinical Experience Analyst- Genetic Counselor Assistant job at abbott remote?
Yes, this Associate Clinical Experience Analyst- Genetic Counselor Assistant position at abbott is remote, with team members based in 2 Locations, United States of America : Remote, United States - Wisconsin - Marshfield. You can work from home or anywhere in the supported regions.
Is the Associate Clinical Experience Analyst- Genetic Counselor Assistant role at abbott full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Clinical Experience Analyst- Genetic Counselor Assistant role in the 4143 Prevention Genetics LLC department at abbott.
Which team or department does the Associate Clinical Experience Analyst- Genetic Counselor Assistant at abbott belong to?
This Associate Clinical Experience Analyst- Genetic Counselor Assistant position is part of the 4143 Prevention Genetics LLC department at abbott. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Clinical Experience Analyst- Genetic Counselor Assistant position at abbott?
Click the "Apply Now" button on this page. You will be redirected to abbott's official application portal hosted on workday where you can submit your application directly.
When was the Associate Clinical Experience Analyst- Genetic Counselor Assistant job at abbott posted?
This Associate Clinical Experience Analyst- Genetic Counselor Assistant position at abbott was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Clinical Experience Analyst- Genetic Counselor Assistant
abbott · 💰 USD 22–45
Apply for this role ↗

You'll be redirected to abbott's official application page on Workday.