Associate

Firstsource
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📍 Hyderabad, IN

About this role

Firstsource Solutions is Hiring! We have exciting career opportunities for Customer Service Representatives (Voice Process). If you have strong attention to detail, analytical thinking, and a passion for working with data, this is an excellent opportunity to build your career with a dynamic and growth-oriented organization.

 

Job Role: Customer Support Associate / Senior Customer Support Associate (Voice Process)

Experience: 0 - 3 Years

Work Location: Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

 

Who We're Looking For

  • Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
  • Freshers and candidates with up to 3 years of experience in Customer Service, BPO, Contact Center, or Support Operations.
  • Excellent verbal and written communication skills.
  • Strong customer-centric mindset with effective problem-solving abilities.
  • Basic computer proficiency and the ability to navigate multiple applications simultaneously.
  • Willingness to work in a dynamic, fast-paced environment and rotational shifts.
  • Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook,  Word, and Excel.
  • Willingness to work in a 24/7 rotational shift environment.
  • Comfortable working 5 days a week from the office with 2 rotational week-offs.

 

What You'll Be Doing

  • Respond to customer inquiries through Phone, Email, Chat, and Social Media channels.
  • Understand customer concerns and provide accurate, timely, and professional resolutions.
  • Maintain detailed and accurate records of customer interactions in internal systems.
  • Escalate complex issues to the appropriate support teams when required.
  • Consistently deliver a positive customer experience while achieving quality and productivity targets.

 

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Frequently Asked Questions

Is the salary disclosed for the Associate position at Firstsource?
The salary for this Associate role at Firstsource is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate position at Firstsource located?
This Associate role at Firstsource is based in Hyderabad, IN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Associate position at Firstsource?
Click the "Apply Now" button on this page. You will be redirected to Firstsource's official application portal hosted on successfactors where you can submit your application directly.
When was the Associate job at Firstsource posted?
This Associate position at Firstsource was posted on Oct 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate
Firstsource
Apply for this role ↗

You'll be redirected to Firstsource's official application page on successfactors.