Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Disputes Assoc Credit Rep is responsible for the investigation, management, and resolution of customer invoice disputes and payment deductions for North America. This role ensures disputes are resolved accurately, timely, and in compliance with approval matrices, financial controls, and service level agreements (SLAs).
The Disputes Assoc Credit Rep works closely with Cash Application, Credit & Collections (CFS), Customer Service, Contracts, Tax, Distribution Centers, and other internal teams to resolve discrepancies while protecting Medtronic’s financial position and customer relationships.

Key Responsibilities

• Investigate and resolve customer invoice disputes in line with company policies, contracts, and approval guidelines.
• Manage dispute cases end‑to‑end in SAP FSCM, ensuring accurate classification, documentation, and timely resolution.
• Support dispute resolution through credits, debits, offsets, or reassignment to Credit & Collections to maintain accurate Accounts Receivable balances.
• Coordinate with internal teams (Cash Application, Credit & Collections, QA, Contracts, Tax, Customer Service) to ensure effective execution of dispute outcomes.
• Ensure compliance with SOX requirements, internal controls, and audit standards, maintaining complete and approval‑ready documentation.
• Communicate dispute status and outcomes clearly, proactively escalating high‑risk, high‑value, or complex cases as needed.

Systems & Tools Used

• SAP (R/3) – FSCM, dispute management, AR transactions
• Excel – dispute tracking, reporting, analysis
• Outlook & Shared Mailboxes
• SharePoint / OneDrive / Teams
• Pricing & contract tools (e.g., CHAMPS, RADAR – where applicable)
• Customer portals & carrier websites (POD, POR retrieval)

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• English B2+ (comfortable interacting with US teams)
• 1–3 years of experience in Disputes, Accounts Receivable, Credit, Finance Operations, Customer Services, Billing or related areas.

• Excel proficiency; experience with RADAR, FSCM, or ERP systems is a plus (SAP preferred).

• Strong analytical skills with attention to detail.
• Ability to evaluate documentation and apply policy‑based judgment.

Preferred Qualifications

• Experience handling pricing, shortage, or tax disputes
• Familiarity with approval matrices and audit environments
• Experience in shared service or global finance operations

Key Skills & Competencies

• Strong investigation and problem‑solving skills
• Clear written documentation and communication
• Ability to apply policies consistently and confidently
• Professional judgment in financial and customer‑facing scenarios
• Time management and ability to meet SLAs

Important:

This role requires strong judgment, process discipline, and comfort working in a controlled financial environment where accuracy, documentation, and compliance are critical.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).