Assoc Commercial Project Support Manager

Responsibilities

• Manage learner assignments on our OnPoint platform based LMS across assigned customers.  This includes management of resources, systems, and processes (SOPs/work instructions):
  • Create and deploy of training journey and aligned content to specific audiences while ensuring content compliance and firewalls are maintained
  • Ensure employee training compliance through monitoring, reporting and communication of LMS results
  • Maintain and audit training resources within the LMS for updating and expiration
  • Provide compliance and regulatory reports on training to external customers and internal stakeholders
  • Triage and troubleshoot system and user issues associated with talent onboarding and training
  • Manage Field Manager and Project Level Dashboards and associated reporting for projects
• Support training programs using eLearning creation tools as needed

Qualifications:

• Bachelor’s degree and 4+ years in training and/or operations; or equivalent combination of education, training, and experience
• Experience with systems training and/or LMS management preferred
• Experience operating with customer and/or internal cross-functional teams preferred
• Strong software and computer skills, Smartsheet, and MS Office applications (Proficient in PowerPoint, Teams, Word, Excel) preferred
• Experience in delivery of eLearning and virtual training programs preferred 

Required knowledge, skills, and abilities:

• Excellent interpersonal, project management, organizational and leadership skills
• Strong foundation in virtual engagement platforms (e.g. MS Teams & Zoom)
• Excellent verbal and written communication skills
• Excellent presentation/facilitation skills (virtual and live)
• Excellent problem solving and critical thinking skills
• Proactive and positive approach to providing solutions
• Ability to operate independently and to make informed decisions
• Follow direction and demonstrate a strong attention to detail
• High degree of discretion and confidentiality
• Ability to work within a matrix team environment
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients
• Willing to work in a night shift
• Amenable to work in Mckinley, Taguig

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.