Assistant Vice President - Operations

EXL Talent Acquisition Team
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📍 Pasay, Metro Manila, Philippines

About this role

The Assistant Vice President for Insurance Operations is responsible for leading, managing, and scaling end-to-end BPO operations for Retirements account - Defined Contributions and Defined Benefits, ensuring excellence in service delivery, compliance, and client satisfaction. This role oversees multiple functions including claims processing, policy administration, underwriting support, and customer service operations. The Director drives operational efficiency, quality assurance, and workforce management while ensuring alignment with client requirements, regulatory standards, and organizational goals. The ideal candidate is a results-driven leader with extensive experience in Retirements account - Defined Contributions and Defined Benefitswithin the BPO industry, a strong track record of delivering operational excellence, and proven ability to manage large, complex teams while building trusted client relationships.

  • Ensure that the assigned targets in accordance with SLA are met  
  • Ensure that the quality of the transactions is in compliance with predefined parameters  
  • Ensure claim costs is controlled and leakage kept at a minimum
  • Ensure accuracy of reserves and payments and manage lifecycle of claims
  • Ensure adherence to Company Policies and Procedures
  • Managing calls – both inbound and outbound as well as all other correspondence on claims
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 
  • Any other essential function that may occur from time to time as directed by the Supervisor
  • Key responsibilities include:
  • Providing strategic leadership and operational oversight for insurance BPO accounts.
  • Driving process optimization, automation, and continuous improvement to meet SLAs, KPIs, and compliance standards.
  • Building and maintaining strong client partnerships through effective governance, reporting, and business reviews.
  • Leading and developing a high-performing management team to ensure employee engagement, retention, and professional growth.
  • Collaborating cross-functionally with Quality, Training, Technology, and HR to deliver seamless operations and superior customer experience.
  • Ensuring risk management, adherence to insurance regulations, and implementation of best practices in data security and compliance.The ideal candidate is a results-driven leader with extensive experience in Retirements account - Defined Contributions and Defined Benefitswithin the BPO industry, a strong track record of delivering operational excellence, and proven ability to manage large, complex teams while building trusted client relationships.

Frequently Asked Questions

Is the salary disclosed for the Assistant Vice President - Operations position at EXL Talent Acquisition Team?
The salary for this Assistant Vice President - Operations role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Vice President - Operations position at EXL Talent Acquisition Team located?
This Assistant Vice President - Operations role at EXL Talent Acquisition Team is based in Pasay, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Assistant Vice President - Operations position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Assistant Vice President - Operations job at EXL Talent Acquisition Team posted?
This Assistant Vice President - Operations position at EXL Talent Acquisition Team was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Vice President - Operations
EXL Talent Acquisition Team
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You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.