ABOUT THE ROLE

At Jaxen Grey, the Assistant Store Manager plays a key role in supporting the Store Manager and ensuring the day-to-day success of store operations. This position helps lead the store team, drives sales and service standards, and ensures operational excellence across the sales floor and back-of-house. The Assistant Store Manager brings the Jaxen Grey mission, culture, and customer experience to life through strong leadership, communication, and execution.

This is a full-time, Supervisor-Level role reporting to the Store Manager, with responsibility for people leadership, performance management, and operational execution.

DAILY RESPONSIBILITIES INCLUDE…

• Support the Store Manager in leading all store employees, including Sales Stylists, Inventory, and Store Support roles
• Coach, train, and develop team members to achieve sales, service, and customer experience goals
• Manage day-to-day employee performance, including providing feedback and supporting corrective action when needed
• Address employee concerns and performance issues with timely, constructive feedback, partnering with the Store Manager as needed
• Assist with hiring, onboarding, training, and scheduling to ensure appropriate staffing levels
• Lead the store team on the sales floor, modeling exceptional service and selling behaviors
• Oversee store operations, including opening and closing procedures, shipping and receiving, alterations, special orders, supplies, and cleanliness standards
• Partner with inventory leadership to ensure inventory accuracy, organization, and operational efficiency
• Support visual merchandising execution and ensure brand standards are maintained throughout the store
• Monitor store performance and contribute to action plans that drive results
• Act as Manager on Duty (MOD) in the absence of the Store Manager

YOU’LL THRIVE IN THIS POSITION IF YOU HAVE…

• At least 1 year of retail management or supervisory experience
• Experience with retail operations, sales leadership, and merchandising execution
• Strong people leadership skills with the ability to coach, motivate, and develop a team
• Ability to balance operational execution with customer experience priorities
• Ability to meet individual sales expectations (approximately $30,000 per month, ATV $200, UPT 2.0) while supporting overall store performance
• Strong communication, organization, and time-management skills
• Comfort using technology, including Point of Sale systems and Microsoft 365
• Ability to stand for extended periods and lift up to 25 pounds

SCHEDULE & AVAILABILITY...

• This is a full-time position requiring a minimum of 36 hours per week
• Must be able to work a retail schedule based on business needs, including weekends, holidays, and peak volume periods

WE OFFER...

• Competitive starting wage: $23.92/hour
• Monthly bonus opportunities based on store performance
• Medical, dental, and vision insurance plans
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
• Personal Time Off (PTO): Begins accruing at 23 days per year, based on a full year of full-time employment
• 30% employee discount on merchandise at Jaxen Grey and Evereve
• Ongoing opportunities for internal advancement and professional growth

This job posting outlines the primary responsibilities and qualifications for the role. Additional duties, requirements, or changes may be added or adjusted at any time, with or without notice.

ABOUT THE COMPANY

Jaxen Grey is a modern menswear retailer focused on helping individuals look and feel their best. We offer a thoughtfully curated selection of apparel and accessories from emerging and established brands - each chosen for quality, fit, and everyday versatility. Our stores are a place for discovery, delivering a personalized, elevated shopping experience where customers can explore style and find new favorites in a welcoming and inspiring environment.

Our team culture is grounded in trust, active listening, and shared expertise. We lead with purpose and strive to elevate every interaction - principles reflected in our internal STYLE framework. Whether online or in-store, our mission is to redefine what retail feels like through meaningful service, genuine connection, and a deep commitment to customer experience.

Behind the scenes, we’re a collaborative and driven team that believes in thoughtful product, intentional leadership, and building something meaningful together. If that sounds like you, we’d love to meet you!