Assistant Reservations Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Assist the Reservations Manager in managing the daily operations of the Reservations Department.
• Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
• Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
• Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
• Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
• Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
• Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.
• Ensure reservations are processed according to hotel policies, standards, and procedures.
• Assist in managing VIP, repeat, group, and special-request reservations.
• Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.
• Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
• Support the training, coaching, and development of Reservations Agents.
• Monitor team performance and ensure departmental standards are consistently maintained.
• Assist with forecasting occupancy and identifying opportunities to increase room revenue.
• Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.
• Ensure all reservation records and guest information are handled accurately and confidentially.
• Prepare and review departmental reports and provide relevant information to management.
• Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.
• Perform other duties and responsibilities as assigned by the Reservations Manager or management.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
• Previous experience in a 4- or 5-star hotel is preferred.
• Good knowledge of hotel reservation systems and PMS.
• Knowledge of Opera PMS or similar hotel systems is an advantage.
• Good understanding of room types, rates, availability, packages, and reservation procedures.
• Strong English communication skills; additional languages are an advantage.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.