Senior Program Manager
Digitide
Assistant Manager WFM
About this role
A4 to A5
Or
P3 to P4
• Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable)
• Min 2 years’ experience in the current role
• No Warning Letter issued in the past 6 months
• E-learning mandatory courses certified wherever applicable
Responsibilities
• Projecting Monthly requirement of employees, taking Attrition, Shrinkage and Idle time into consideration.
• Planning and controlling Idle Time to keep it close to targeted time.
• Optimizing Answered Levels with the available resources.
• Coaching and training WFM specialist and New hires in CMS applications.
• Coordinating with Owners of aligned Process for Planning and Strategizing.
• Ensuring that the call volumes forecasted for all processes specified are within the spec.
• Planning and controlling off phone activities and track with budgets and ensuring the Shrinkage is under control for all processes specified.
• Tracking schedule adherence & suggesting areas of improvement.
• Monitoring and auditing all reports sent by the TL/Exec to the Client and Operations teams.
• Be a part of the Process Think Tank Team. Escalate all Concerns; provide Suggestions on Areas of improvement.
• Maintaining a track of Seat Utilization and identifying opportunities to improve the same.
• Creating and maintaining reports on various metrics and sharing the same with the all concerned.
Key Deliverables
• Manage large pool of data. Usage of statistical tools, Ability to spot trends and suggest corrective actions.
• Manage the WFM team & ensure all KRA’s are delivered
Education
• Any Graduate
Professional Experience
• Over all 4-6 years of relevant experience
Graduation
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager WFM position at Digitide?
The salary for this Assistant Manager WFM role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager WFM position at Digitide located?
This Assistant Manager WFM role at Digitide is based in Hyderabad, Telangana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager WFM role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Manager WFM role at Digitide.
How do I apply for the Assistant Manager WFM position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Assistant Manager WFM job at Digitide posted?
This Assistant Manager WFM position at Digitide was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager WFM
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.