Assistant Manager of Residential Operations

Do you want to become an employee-owner for a mission-driven, growth focused company? Do you approach your work with passion and dedication?

About the Company
Sun Light & Power drives the total adoption of clean energy by designing, building, maintaining, and advocating for clean energy solutions so future generations inherit a healthy planet. We are committed to delivering an exceptional customer experience by always focusing on quality and acting with dedication and passion.

We are proud to be a certified B-Corporation and this influences our way of working. We make intentional decisions considering sustainability, positive impact on our community and growing profit for the prosperity of our employee-owners. We are a company that strives for a healthy life-work balance and a dog-friendly environment.

Position Description:

The Assistant Manager of Residential Operations (AMRO) will work closely with the Director of Residential Operations to facilitate accurate, profitable, and increasingly streamlined work for our residential solar installations. The position requires a balance of strong solar installation knowledge alongside excellent managerial and administrative acumen. The Assistant Manager drives job flow and strives to ensure high-quality projects and safe work practices.

Responsibilities:

• Assist in leading, managing, and coaching the residential operation department to ensure timely completion of projects within their specified budget
• Work closely with the Director of Residential Operations in steering the company to achieve its Residential financial targets and goals
• Assist in managing project schedules, budgets, and reports to foster successful completion of projects as well as further efficiencies in operational processes
• Analyze project scenarios and work with the Director of Residential Operations to make sound decisions based on factual data
• Partner with key decision makers (Safety Officer, HR, Safety Committee, crews) on all safety requirements and ensure that every build is done safely
• Handle difficult client, supply chain, and labor compliance related issues
• Build relationships between management, field, and office staff, developing cohesive communication and process flow
• Collaborate with the Director of Residential Operations to oversee sponsored trainings and training programs for employees
• Work with employees to consistently improve their performance
• Lead Operations job handoff efforts and ensure jobs are getting handed from Superintendent to PM, and from PM to installation Leads
• Lead effort to reduce punch list items across all projects. Schedule return visits when necessary and find most efficient ways to complete tasks.
• Read, understand, and contribute to BOMs (bill of materials). Check that material is ordered and available. When material shortages occur, oversee the cleanest and quickest way of obtaining materials.
• Solve problems as they arise. Overcome survey, design, and installation challenges.
• Help maintain residential operations fleet of vehicles, always knowing what is available, what is assigned and what the installation team’s logistical needs will be each day
• Work diligently to get jobs unstuck and keep customers informed.

Qualifications:

• 5+ years solar experience required with residential area preferred
• 5+ years of superior leadership and people management experience
• Exceptional communications skills, both verbal and written, required
• College Degree required
• Knowledge of Google Suite, Microsoft Office required
• Effective time management and organizational skills required
• Highly adept managerial administrative skills including timesheets, SOP creation, policy review and creation, holding and recording agenda-driven meetings, and execution of progressive disciplinary practices
• Ability to recognize, identify, and communicate about common parts and materials used in the solar and battery industry
• Scheduling experience and understanding of project pipeline
• Must understand how scheduling backlogs impact revenue forecasting
• Strong ethical and moral compass required
• Time management skills required
• Conflict resolution experience desired
• Valid California Driver License with acceptable driving record
• Able to type 50+ wpm

Benefits:
Sun Light & Power offers a comprehensive benefits package that includes, but is not limited to:

• Health - Sun Light & Power offers different medical plans through CalChoice and Kaiser. We also offer coverage for dependent benefit costs per company policy.
• Dental - Sun Light & Power covers 100% through Beam
• Vision - Sun Light & Power covers 100% through Beam
• Long-term disability insurance - Sun Light & Power covers 100%
• FSA and Commuter program
• 13 PTO days, 9 paid holidays
• 2 paid days for volunteering
• 401(k) retirement plan - Sun Light & Power will match 50% of 401(k) deferments, up to $1,000
• $1000 annual stipend for tuition
• Company Stock - Sun Light & Power annually allocates 8% of our 1,000,000 issued shares of the company to ESOP Participants based on a formula considering the number of employees, employees’ years of service and employee’s total compensation. Shares are vested over a 6-year period.

Work Environment & Physical Requirements:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity Statement:

It is the policy of Sun Light & Power to provide equal employment opportunity to all persons without regard to sex, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or veteran status, marital status, registered domestic partner status, genetic information, or any other basis protected by applicable federal or state law.  This policy applies to all aspects of employment, including but not limited to: recruitment, selection, training, promotion, transfer, compensation, demotion, termination, etc.