Assistant Manager, Loyalty Operations & Program, APEC

POSITION SUMMARY

Based in Singapore is a key member of the Consumer Operations team. Reporting to the Senior Manager, Loyalty Operations & Program, APEC, the Assistant Manager, supports project management, implementation and sustenance for Loyalty Operations & Program initiatives, working closely with cross-functional teams, hotel stakeholders, external partners, and senior leaders.
This position combines project management and coordination, communication, research, analysis, and operational support across all channels to help deliver business priorities effectively.

KEY RESPONSIBILITIES

• Support deployment projects and large-scale hotel rollouts by coordinating implementation requirements, stakeholder communications, change management activities, and follow-up actions.
• Project management and coordination, timelines, milestones, governance tracking, operating model documentation, status updates, risks, dependencies, and open items to keep deliverables on track.
• Support strategic planning and cross-functional initiatives through research, analysis, structured problem-solving, business case support, and preparation of clear project materials and recommendations.
• Provide operational support across all channels by capturing project requirements, hotel and stakeholder feedback, implementation needs, and follow-up actions, escalating issues where appropriate.
• Engage with internal teams, hotel stakeholders, external partners and vendors, to support alignment, issue resolution, and successful execution of Commercial Services initiatives.
• Prepare concise reports, presentations, meeting notes, and leadership updates that clearly communicate progress, decisions, risks, and required actions.
• Build strong work relationships across APEC through clear communication and consistent follow-up.
• Support broader Marriott Bonvoy loyalty initiatives as required.

CANDIDATE PROFILE

Experience and education

• Bachelor’s degree in Hotel Management, Business or a related discipline
• 2+ years of relevant professional experience, preferably in project coordination, consulting support, hospitality operations, or commercial services.

Skills and attributes

• Entry-level experience in consulting, project management for technical deployment projects or working with cross-functional teams is preferred.
• Experience in hospitality- hotel or F&B operations is advantageous.
• Clear written, verbal and presentation skills, with the confidence to engage varied audiences.
• Strong analytical, problem-solving and organizational capability, with attention to detail.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities concurrently.
• Adaptable, proactive, and comfortable working through ambiguity.
• Proficient in Excel, PowerPoint, Word, Teams, and SharePoint; ability to use AI tools to improve productivity is advantageous.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.