Assistant Manager - Front Office

Company Description

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

#BELIMITLESS #accor pacific careers

Job Description

Are you a natural leader who thrives in a fast‑paced environment where no two days are the same? Do you love creating memorable guest experiences and keeping operations running smoothly? If so, we’d love to meet you.

About the job…

At Novotel Surfers Paradise, we pride ourselves on delivering exceptional service with warmth, professionalism, and attention to detail. As we continue to grow, we’re looking for a confident and proactive Assistant Manager to support our daily operations and uphold our high standards.

As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent full-time position, 38 hours per week.

As Assistant Manager, you will be the go‑to person for guests and staff during your shift. You’ll oversee hotel operations, resolve issues with calm efficiency, and ensure every guest leaves with a smile.

Key responsibilities:

• Responsible for the day-to-day operations of the hotel across all departments in the absence of Department Heads.
• Responsible for the day-to-day operations of Front Office
• The position will liaise closely with other department heads in the hotel
• The role is primarily responsible for ensuring a high level of customer service at all times
• Optimise Hotel occupancy to attain the highest possible occupancy and average rate
• Provide hands‑on support to staff and foster a positive team culture
• Handle guest enquiries, complaints, and special requests with professionalism
• Conduct property walk‑throughs and ensure safety and service standards are met
• Assist with staff training, rostering, and performance support
• Manage emergency situations and act as the senior decision‑maker on duty
• Maintain accurate reports and handovers between shifts
• Ensure customer/guest and staff needs are met

Qualifications

About you…

Experience:

• Previous supervisory or management experience within a Hotel Front Office department.
• Previous experience using OPERA Cloud, checking in and out guests in a 200+ Hotel
• A driven problem solver with a creative approach to delivering the ultimate guest experience
• A passion for hospitality and delivering exceptional guest service
• A calm, confident presence under pressure
• An outcome driven approach to performance and results, striving to achieve excellence.
• Proven strong Microsoft office skills and clear communication
• Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
• A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.
• A flexible and adaptable approach to be able to respond to a variety of different work situations
• Ability to work a rotating roster, including evenings, weekends and public holidays

Please note: Full working rights for Australia required, we are unable to sponsor for this position.

Additional Information

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

• Uniform provided 
• Paid birthday leave after six months
• Free staff meals during shift
• Supportive leadership and collaborative team environment
• Generous ACCOR perks including discounted accommodation and restaurant’s
• A collaborative, vibrant culture
• Professional development opportunities
• ACCOR Career Milestone celebrations
• A reward and recognition program

What are you waiting for?  APPLY NOW!

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