Assistant Manager- Client servicing | Mumbai
byld· Client Servicing
About this role
ABOUT US:
BYLD Group is committed to making a difference to people and their organizations through its decades of excellence in business solutions, diverse corporate exposure, and skilled workforce. Our clients across various industries believe us in managing, developing, and aligning their corporate needs with their organizational goals and objectives.
Founded in the year 1998, BYLD is the largest group in the South Asian region, offering technology-enabled HR and business productivity solutions. We have served 5,00,000+ individuals, worked with more than 50% of the Fortune 500 and over 60% of the Business World top 1000 companies.
Please read about us – www.byldgroup.com
Designation - Assistant Manager - Client Servicing
Experience - 5-6+ Years
Location - Mumbai, Maharashtra (Andheri East)
Role Overview:
Responsible for managing key client accounts, building strong stakeholder relationships, ensuring seamless staffing service delivery, and driving client retention and account growth.
Key Responsibilities:
- Manage key client accounts and act as the primary point of contact for client requirements, queries and escalations.
- Understand workforce requirements and coordinate with recruitment and operations teams for timely fulfilment and deployment.
- Build strong relationships with key client stakeholders through regular meetings, reviews and business discussions.
- Monitor account performance, SLA/KPIs, manpower deployment, attrition and service quality.
- Drive resolution of operational, payroll, compliance and employee-related issues in coordination with internal teams.
- Identify opportunities for account expansion, new business, cross-selling and increased manpower requirements.
- Handle commercial discussions, rate negotiations, agreement renewals, invoicing and payment follow-ups.
- Prepare account MIS and performance reports and provide regular updates to clients and senior management.
- Proactively identify account risks, improve service quality and ensure long-term client retention.
Key Skills-
- Excellent client communication and relationship-management skills
- Strong coordination and follow-up abilities
- Good understanding of staffing/manpower operations
- Knowledge of payroll and statutory compliance
- MIS and Excel proficiency
- Problem-solving and negotiation skills
- Ability to manage multiple clients and priorities
- Willingness to travel for client visits
Why join BYLD:
Perks & Benefits:
- Learn directly from industry experts with 20+ years of experience
- Opportunity to work in a dynamic and collaborative environment.
- Professional development and growth opportunities.
- Gain experience in world class management practices
- Insurance Benefits (Medical and Accidental) for all employees
- Multi-level Rewards programs for all employees
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Frequently Asked Questions
Is the salary disclosed for the Assistant Manager- Client servicing | Mumbai position at byld?
The salary for this Assistant Manager- Client servicing | Mumbai role at byld is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager- Client servicing | Mumbai position at byld located?
This Assistant Manager- Client servicing | Mumbai role at byld is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager- Client servicing | Mumbai role at byld full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Assistant Manager- Client servicing | Mumbai role in the Client Servicing department at byld.
Which team or department does the Assistant Manager- Client servicing | Mumbai at byld belong to?
This Assistant Manager- Client servicing | Mumbai position is part of the Client Servicing department at byld. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Manager- Client servicing | Mumbai position at byld?
Click the "Apply Now" button on this page. You will be redirected to byld's official application portal hosted on keka where you can submit your application directly.
When was the Assistant Manager- Client servicing | Mumbai job at byld posted?
This Assistant Manager- Client servicing | Mumbai position at byld was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager- Client servicing | Mumbai
byld
You'll be redirected to byld's official application page on keka.