Data Engineer
EXL Talent Acquisition Team
Assistant Manager-Back Office-Customer Service
About this role
Proven experience in the Travel Domain with exposure to GDS system Amadeus, SABRE, Apollo, Galileo preferable in SABRE
Strong understanding of travel operations, including booking, ticketing, refunds, exchange policies
Excellent communication skills with strong leadership skills and people management skills
Ability to manage operations in a fast paced, customer first environment
Lead and manage a team of at least 10 travel agents or support executives
Oversee daily operations in a contact center setting, ensuring SLAs and KPIs are consistently met
Drive process excellence across Refunds, Ticketing, Exchanges, and Email Servicing workflows
Monitor performance, provide regular coaching, and foster a culture of continuous improvement
Collaborate with Quality, Training, and Workforce Management teams to optimize service delivery
Handle escalations with a solution-oriented approach
Prepare performance reports and share insights with leadership
Graduate
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager-Back Office-Customer Service position at EXL Talent Acquisition Team?
The salary for this Assistant Manager-Back Office-Customer Service role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager-Back Office-Customer Service position at EXL Talent Acquisition Team located?
This Assistant Manager-Back Office-Customer Service role at EXL Talent Acquisition Team is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Assistant Manager-Back Office-Customer Service position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Assistant Manager-Back Office-Customer Service job at EXL Talent Acquisition Team posted?
This Assistant Manager-Back Office-Customer Service position at EXL Talent Acquisition Team was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager-Back Office-Customer Service
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.