Assistant Manager
EXL Talent Acquisition Team
Assistant Manager
About this role
The Role involve D2D operations, driving service delivery, ensuring SLA/KPI compliance, handling escalations, supporting team development, and identifying opportunities for process improvement. The incumbent will work closely with internal and external stakeholders to deliver high-quality outcomes and contribute to business growth and customer satisfaction.
Manage daily operations and ensure SLA/KPI adherence.
Drive productivity, quality, and process excellence.
Handle client and stakeholder communications.
Mentor, coach, and develop team members.
Support hiring, training, and succession planning initiatives.
Analyse performance metrics and implement improvement actions.
Manage escalations, risks, and compliance requirements.
Identify and implement automation and process improvement opportunities.
Manage Attrition and Shrinkage
Graduate or Postgraduate degree from a recognised university.
5+ years of experience in Lloyd's/London Market insurance operations, with relevant claims management experience.
Strong understanding of the end-to-end claims lifecycle within the Lloyd's Market.
Hands-on experience with ECF, claims processing, and Claims Bordereaux (BDX) review and validation.
Experience in claims reserve updates, indemnity payments, fees processing, and manual payment handling.
Proven experience working with TPAs, Coverholders, brokers, underwriters, and claims handlers.
Excellent verbal and written communication skills with strong stakeholder management capabilities.
Strong analytical, problem-solving, and decision-making skills.
Proficiency in MS Excel, PowerPoint, Outlook, and insurance processing systems.
Ability to manage teams, handle client interactions, and drive continuous improvement initiatives.
Preferred
Experience in managing client-facing claims operations teams.
Exposure to process transitions, governance forums, and business expansion initiatives.
Knowledge of Lloyd's Market systems and claims-related platforms.
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager position at EXL Talent Acquisition Team?
The salary for this Assistant Manager role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager position at EXL Talent Acquisition Team located?
This Assistant Manager role at EXL Talent Acquisition Team is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Assistant Manager position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Assistant Manager job at EXL Talent Acquisition Team posted?
This Assistant Manager position at EXL Talent Acquisition Team was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.