Assistant Manager

The Credit Control & Debt Management Analyst is responsible for managing aged debt, broker statement reconciliations, premium collection activities, and debt recovery processes within the insurance operations environment.

Key Responsibilities

• Review and reconcile inbound and outbound broker statements to ensure accuracy of outstanding balances and overdue debt positions.
• Monitor aged debt portfolios and proactively drive collection activities through structured follow-up processes.
• Investigate policy-level discrepancies by reviewing policy documents, premium records, payment schedules, and related supporting documentation.
• Analyze and validate key policy information including UMR, broker details, client information, premium amounts, brokerage, signed lines, and deductions.
• Maintain accurate debt records, comments, and audit trails within debt management systems.
• Manage broker communications and respond to queries within agreed turnaround times.
• Escalate unresolved collection issues and complex queries to onshore stakeholders as required.
• Investigate and validate payment statuses for fully paid, partially paid, and outstanding accounts.
• Coordinate with brokers, underwriters, and internal stakeholders to obtain missing documentation and resolve account discrepancies.
• Review upcoming due accounts and ensure debt records are updated with current and accurate information.

• 6 - 9 years’ experience in Insurance Credit Control, Accounts Receivable, or Debt Management.
• Exposure to Lloyd's / London Market insurance processes preferred.
• Experience working with broker statements, statement of accounts (SOA), premium collections, and debt recovery activities.
• Familiarity with insurance finance systems and debt management platforms.