Assistant Manager

Brief Job Description:
•    Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
•    Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
•    Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
•    Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
•    Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
•    Strong understanding of Accounts Receivable and Collections and dispute management process
•    Identify and provide inputs to the supervisors for process improvement
•    Very good verbal and written communication skills
 

Competencies Required: 
•    Ability to oversee collection process, guide team to communicate clearly and professionally with customers via phone and email
•    Experience in handling sensitive conversations around overdue payments and disputes
•    Skilled in handling high profile customers and negotiating payment plans, resolving conflicts, and influencing customers to meet payment commitments without damaging relationships
•    Capable of identifying the underlying causes of disputes and payment delays, and working cross-functionally to implement long-term solutions
•    Maintains accurate records of collection efforts and dispute resolutions, ensuring compliance with audit and reporting requirements
•    Ensure that the assigned targets are met in accordance with SLA and internal standards.
•    Any other essential function that may occur from time to time as directed by the Supervisor