Assistant Manager
EXL Talent Acquisition Team
Assistant Manager
About this role
Brief Job Description:
• Proficiency in order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
• Track order status and follow up on delays or discrepancies
• Handle complex order issues, customer escalations, and cross-functional challenges
• Assist in resolving customer queries related to orders and delivery
• Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
• Identify process gaps, drive standardization, and implement efficiency initiatives
• Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements
• Support invoicing by maintaining clean and accurate order data
• Ensure high levels of customer satisfaction through effective communication and timely resolution
Brief Job Description:
• Proficiency in order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
• Track order status and follow up on delays or discrepancies
• Handle complex order issues, customer escalations, and cross-functional challenges
• Assist in resolving customer queries related to orders and delivery
• Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
• Identify process gaps, drive standardization, and implement efficiency initiatives
• Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements
• Support invoicing by maintaining clean and accurate order data
• Ensure high levels of customer satisfaction through effective communication and timely resolution
Technical Skill Requirements:
• Strong accounting knowledge with O2C experience in order management and billing.
• Basic understanding of: Customer master data, Pricing conditions & Material/product master
• Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks
• Must be computer literate; Excel, Word, PPT
• Knowledge of JDE & SAP ERP is desired
• Ability to document the process
Competencies Required:
• Excellent communication skills both verbal and written
• Strong understanding of the end-to-end O2C cycle (Order Entry → Fulfillment → Billing → Collections impact)
• Deep knowledge of order management workflows, controls, and dependencies
• Understanding of pricing, contracts, credit management, and logistics integration
• Stakeholder & Customer Management
• Problem identification and analytical ability
• Strong knowledge of MS Office
• Self-initiative, drive and zeal for continuous improvement
• Ability to discharge the responsibilities in a conflicting environment
• Ability to lead in a continually challenging environment
• Adherence to Policies/Compliances
• Fosters a spirit of collaboration and teamwork
• Intellectually agile and analytical
• Experience in JDE & SAP ERP is desired
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager position at EXL Talent Acquisition Team?
The salary for this Assistant Manager role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager position at EXL Talent Acquisition Team located?
This Assistant Manager role at EXL Talent Acquisition Team is based in Kochi, Kerala, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Assistant Manager position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Assistant Manager job at EXL Talent Acquisition Team posted?
This Assistant Manager position at EXL Talent Acquisition Team was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.