Assistant Guest Relations Manager

Job Location:

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.

Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
Support the Front desk team in coordinating guest services and activities
Oversee check-in and check-out processes, ensuring smooth and efficient operations
Collaborate with other departments to fulfill guest needs and resolve issues
Train and mentor guest relations staff to maintain high service standards
Assist in creating and implementing guest satisfaction initiatives
Monitor and analyze guest feedback to identify areas for improvement
Participate in special events and VIP guest arrangements
Ensure compliance with hotel policies and local regulations
Assist in managing the guest relations budget and resources

Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken and Russian is a plus

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