Assistant General Manager

Job Description

Position Title: Assistant General Manager 

Reports To: General Manager
Location: Valemount B.C ( 1 hour southwest of Jasper, AB)  

Position Summary: 

Works closely with General Manager in overseeing hotel operations, including guest relations, food and beverage, kitchen, banquets, front desk, housekeeping, maintenance, finances, team building, and staff development.  Supervises the work of all hotel department heads.   

Key Responsibilities 

Responsible for the operation of all aspects of the hotel in the absence of the General Manager.  

• Manages all aspects of the hotel in the absence of the General Manager.  

• Approves plans, budgets, staffing, and general operating procedures for the rooms, housekeeping, maintenance, and security departments.  

• Monitors the budget and directs corrective action as necessary to assure that budget goals are attained.  

• Functions as an administrative link between and among departments.  

• Monitors internal cost control procedures.  

• Coordinates & supports training programs.  

• Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets.  

• Monitors safety conditions and employees’ adherence to safety procedures.  Updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.  

• Receives, investigates, and acts upon complaints from guests.  

• Assures that the hotel’s preventive maintenance and energy management programs are in use.  

• Participates in on-going facility inspections throughout the hotel to assure that cleanliness, safety, and other standards are consistently.  

• Performs all other duties as assigned.  

Prerequisites  

• Preferred Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.  
• Great positive attitude, and believes in bringing in a culture of caring to the entire hotel team.

• Minimum of three years of hotel management or supervisory experience.  

• Strong leadership and a professional image with impeccable organizational skills.

• Strong interpersonal, written, and verbal communication skills.  

• Communicating directly with People & Culture Manager relating to staff for support. 

• Excellent decision-making ability and analytical skills.  

• Knowledge of a variety of computer software applications.  

• Ability to work a flexible schedule, including weekends and holidays.  

• Valid Drivers License (Able to pick up new employees in Jasper, AB)
  

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