Assistance Coordinator - Full Timer Employee - PM/ON
About this role
Company Description
Lebanon-based international medical assistance and travel insurance company, operating since 2001.
Job Description
๐น *Key Responsibilities:*
- Handle incoming calls and emails professionally ย
- Assist clients with support and coordination ย
- Manage case files and documentation ย
- Communicate with providers and beneficiaries ย
- Apply coverage decisions and reimbursement procedures ย
- Send Guarantees of Payment ย
- Ensure system and quality compliance ย
- Collaborate with the team and other departments
Qualifications
๐น *Ideal Candidate Should Have:*
- Strong communication and interpersonal skills ย
- Customer service focus with attention to detail ย
- Ability to multitask and stay calm under pressure ย
- Team player and problem solver ย
- Basic knowledge of medical/insurance terms is a plus ย
- Willingness to work flexible shifts
Additional Information
๐ *Location:* Dbayeh ย
๐ *Shifts:*ย
- PM: 3:00 PM โ 11:00 PMย
- ON: 11:00 PM - 7:00 AMย
๐ผ *Job Type:* Full-Timer (170 Hrs/month) ย ย
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