Architect Sr - ServiceNow & Platform Architecture
About this role
Job Posting End Date
08-24-2026Please note the job posting will close on the day before the posting end date.
Job Summary
This role is part of a larger enterprise architecture and technology delivery team focused on designing and implementing solutions that address critical business needs and opportunities. The position is responsible for translating business requirements into practical, scalable technical architectures, spanning application, integration, data, and infrastructure domains, while ensuring non‑functional requirements such as supportability, resiliency, performance, and security are met.The role requires a balance of strategic architectural thinking and hands‑on technical execution, with direct involvement in design, deployment, and operational support.
Job Description
As an Architect Sr – ServiceNow & Platform Architecture, you will play a critical role in shaping the future of AEP's enterprise technology landscape. This position combines enterprise architecture, ServiceNow platform leadership, systems engineering, and strategic technology planning to deliver scalable, secure, and resilient solutions that support our business and operational objectives.
What You'll Do:
Essential Job Functions & Tasks
Enterprise Architecture & Solution Design
Lead the design of end-to-end technical solutions that align business objectives with enterprise technology strategy.
Translate complex business requirements into scalable architecture solutions across:
Application Architecture
Integration Architecture
Data Architecture
Security, Availability, Performance, Resiliency, and Maintainability
Develop and champion architecture standards, reusable design patterns, and technology roadmaps.
Guide both current-state optimization initiatives and future-state transformation efforts across the enterprise.
Influence platform, infrastructure, and application strategy through architectural leadership and technical expertise.
ServiceNow Platform & CMDB Architecture
Serve as a senior architect and technical leader supporting AEP's enterprise ServiceNow platform and Configuration Management Database (CMDB).
Drive platform architecture decisions, technical governance, and long-term roadmap development.
Lead:
Solution architecture and design reviews
Integration architecture across enterprise platforms
Technical planning and estimation activities
Requirements gathering and solution definition
Ensure ServiceNow solutions are scalable, secure, supportable, and aligned with enterprise architecture principles.
Evaluate emerging platform capabilities and recommend innovative solutions that enhance business value.
Systems Engineering & Platform Operations
Provide hands-on engineering expertise across the ServiceNow ecosystem and supporting technologies.
Troubleshoot and resolve complex platform, performance, and integration challenges.
Support critical platform components including:
ServiceNow Platform
CMDB
MID Servers
Tomcat Application Servers
Java Application Stacks (JVMs & JSWs)
Oracle Databases
Operate across multiple environments including:
Linux
Windows
AIX
Partner with infrastructure, database, application, and cybersecurity teams to ensure high availability, reliability, and operational excellence.
Strategic Leadership & Collaboration
Act as a trusted advisor to business and technology leaders on architecture decisions and platform strategy.
Collaborate across multiple teams to deliver enterprise-scale solutions that support critical business capabilities.
Mentor engineers and technical teams while promoting architecture best practices and engineering excellence.
Research and evaluate emerging technologies, architectural approaches, and industry best practices to continuously improve platform capabilities and operational effectiveness.
Preferred Experience
Enterprise Architecture and Solution Design
ServiceNow Platform Architecture
CMDB Strategy and Administration
ITSM and ITOM Solutions
Systems Integration Architecture
Oracle Database Technologies
Java-Based Application Environments
Tomcat Administration
Enterprise Systems Engineering
Platform Operations and Support
Infrastructure and Cloud Technologies
Technical Leadership and Mentoring
Success Traits
Strategic thinker with strong problem-solving capabilities.
Ability to connect business requirements with scalable technical solutions.
Strong communication and stakeholder management skills.
Collaborative leadership approach with a customer-focused mindset.
Passion for innovation, continuous improvement, and technology modernization.
Ability to influence teams and drive architectural decisions across the enterprise.
What We're Looking For:
Education requirements are listed below:
Bachelor's degree in computer science, engineering, or related technical field is required.
Work Experience requirement listed below:
6 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.
What You'll Get:
Base Salary $98,993.00 - $128,688.00/year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-008Compensation Range:
$98,993.00 - $128,688.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.Frequently Asked Questions
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