AR Billing Analyst
eClerx
AR Billing Analyst
About this role
| Program: | Financial Markets |
| BLI Name: | AR Billing Escalations Team |
| Designation: | Analyst and Senior Analyst depending on the experience |
| No of Head Count (s): | 20 |
| New Hires/Replacement Hires (HC) by Designation | New Hire/Ramp |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | |
| Reasons to hire Unbilled / Bench | |
| City / Location: | Muntinlupa City, Alabang |
| Standardized skillset: [Refer attached excel] | see attached |
| Shift (APJ / EMEA / US / Any combination): | US |
| Reporting Manager : | Jan Eddel Suarez |
| Educational Background: | College Graduate |
| Experience Required: | 2 years |
| Job Description: | 1. High-Level Escalation & Dispute Management Monitor and manage the Escalations Mailbox, serving as the primary point of contact for customers, internal stakeholders, and clients regarding payment disputes. Conduct deep-dive account reconciliations to identify root causes of billing discrepancies and provide definitive resolutions. Communicate professionally with B2B clients to resolve complex payment issues and maintain positive business relationships. 2. Internal Support & Documentation (Ticket Management) Manage and fulfill internal support requests via the ticket management system for the collections team Provide essential billing documentation, including detailed invoices, Statements of Account (SOA), and verified Proof of Service to facilitate the collection process. 3. Pre-Collection Validation (Account Validation Process) Execute the account validation process by verifying accounts identified for third-party collection transfer. Update internal tools and systems to reflect account status, ensuring all necessary service cancellations are processed accurately prior to agency transfer. 4. Third-Party Agency Coordination Manage the interface and external agency coordination with third-party collection partners. Verify payment disputes raised by agencies, fulfill document requests, and perform payment validations to ensure external recovery efforts are based on accurate data. 5. Special Projects & National Accounts Lead reconciliation efforts for National Accounts, ensuring large-scale portfolios are balanced and payments are accurately applied. Utilize account reconciliation tools to manage process requests, validate disputes, and resolve missing payments. Participate in special projects aimed at improving AR processes and reducing the volume of recurring billing escalations. |
Frequently Asked Questions
Is the salary disclosed for the AR Billing Analyst position at eClerx?
The salary for this AR Billing Analyst role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the AR Billing Analyst position at eClerx located?
This AR Billing Analyst role at eClerx is based in Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the AR Billing Analyst position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the AR Billing Analyst job at eClerx posted?
This AR Billing Analyst position at eClerx was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
AR Billing Analyst
eClerx
You'll be redirected to eClerx's official application page on oraclecloud.