Applications Administrator
octanner· 1 O.C. Tanner Company
About this role
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.
Hybrid Work Schedule-Monday through Wednesday in office, Thursday & Friday remote option.
APPLICATIONS ADMINISTRATOR
About the Role
Use software applications to solve business challenges through tool configuration and workflows. Provide advanced troubleshooting for keeping applications running smoothly so teams can work efficiently, using tools to serve clients effectively. Applications include Microsoft Dynamics 365 (CRM), Notion (Project Management), Confluence & Jira (Knowledge Base and Ticket Management), Genesys (Recipient Experience), ChurnZero (Client Health and Digital Account Management), and other platforms as needed. These tools support the core processes of Client Success Teams as we serve and strive to delight our clients.
Role Expectations
Partner with other teams on projects and deployment of new system functionality and troubleshooting.
Provide support for escalated requests and advanced troubleshooting.
Implement advanced configuration changes; ensure all updates and modifications are dependable, consistent, and scalable.
Host and lead cross-departmental meetings to discuss system issues and improvement projects.
Identify areas of low usage or inefficiency across applications and make recommendations for improvement.
Lead out on projects related to ongoing maintenance, expansion, and discovery of supported systems and processes.
Run advanced reports to identify trends, track system usage, recommend areas for improvement, and track recurring issues.
Advise on and coordinate the acquisition of additional licenses as appropriate.
Present to teams and departments on system functionality, roadmap, and intended use cases.
Continuously improve on tools stability and scalability by monitoring usage, identifying risk areas, and taking action to mitigate.
Partner with corporate applications admin teams and engineering resources to explore advanced configuration updates & administer advanced functionality including API development, workflows and automations, and AI exploration.
Ensure documentation is accurate and up to date. Create guides and configuration recordings as needed.
Identify and address root cause analyses as needed in the event of significant system issues or downtime events.
Advanced knowledge/experience with specific Microsoft Dynamics Modules as follows: **Please note these skills in your resume**
Dynamics 365 Solution Management & Dataverse
Security and Access Control
Power Automate
Power Apps
Power BI/Reporting and Data Analytics
Skills / Competencies
Advanced troubleshooting and detailed process documentation
Data analytics including trends and stories
Advanced understanding of industry tools and interconnected systems
Software implementations and user adoption strategies
Project Management for development and release of new software/features
Software integrations, automation, and data architecture
Test environments, prototyping, user feedback, and deployment
API functionality and advanced application management
Documentation processes, SOPs, and knowledge base organization
Presentation skills, partnerships & team building
Basic mentorship to other team members
Detail-oriented, correlation finder, innovative, departmental confidence, strategic mindset
Experience
2-5 Years
Undergraduate Degree
Industry Certifications
Frequently Asked Questions
Is the salary disclosed for the Applications Administrator position at octanner?
The salary for this Applications Administrator role at octanner is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Applications Administrator position at octanner located?
This Applications Administrator role at octanner is based in USA - Utah-Salt Lake City-Headquarters. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Applications Administrator role at octanner full-time or part-time?
This is listed as a Full time position. It is posted as a Applications Administrator role in the 1 O.C. Tanner Company department at octanner.
Which team or department does the Applications Administrator at octanner belong to?
This Applications Administrator position is part of the 1 O.C. Tanner Company department at octanner. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Applications Administrator position at octanner?
Click the "Apply Now" button on this page. You will be redirected to octanner's official application portal hosted on workday where you can submit your application directly.
When was the Applications Administrator job at octanner posted?
This Applications Administrator position at octanner was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Applications Administrator
octanner
You'll be redirected to octanner's official application page on Workday.