Application Support Specialist / Systems Administrator
c3el· Information Technology
About this role
Overview:
Job Title: Application Support Specialist / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.
Primary Responsibilities:
- Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
- Provide organizational-administrator support for contract writing and other business applications as assigned.
- Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
- Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
- Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
- Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
- Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
- Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
- Participate as an application SME in recurring or ad-hoc meetings when required.
Required Qualifications:
- U.S. Citizenship.
- Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.
- Experience using trouble-ticket systems and coordinating escalation to higher support tiers.
- Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- Hands-on experience with SPS/PD2 and/or ECWM.
- Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.
- DoD contracting or acquisition-system support experience.
- Previous DISA support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
- High school diploma and at least 5 years of relevant experience.
Frequently Asked Questions
Is the salary disclosed for the Application Support Specialist / Systems Administrator position at c3el?
The salary for this Application Support Specialist / Systems Administrator role at c3el is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Application Support Specialist / Systems Administrator position at c3el located?
This Application Support Specialist / Systems Administrator role at c3el is based in Scott AFB, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Application Support Specialist / Systems Administrator at c3el belong to?
This Application Support Specialist / Systems Administrator position is part of the Information Technology department at c3el. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Application Support Specialist / Systems Administrator position at c3el?
Click the "Apply Now" button on this page. You will be redirected to c3el's official application portal hosted on greenhouse where you can submit your application directly.
When was the Application Support Specialist / Systems Administrator job at c3el posted?
This Application Support Specialist / Systems Administrator position at c3el was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Application Support Specialist / Systems Administrator
c3el
You'll be redirected to c3el's official application page on Greenhouse.