Application Support Specialist

Job Description:

Key Responsibilities

Functional Support

• Serve as the primary point of contact for Treasury users on TMS-related matters.
• Support daily Treasury operations including cash positioning, payments, liquidity forecasting, intercompany funding, FX, investments, and debt management.
• Configure and maintain TMS modules related to cash management, payments, bank account management, forecasting, accounting, and risk management.
• Support month-end closing, reconciliations, and reporting in collaboration with Finance and Accounting.
• Oversee bank connectivity setup and maintenance (e.g. SWIFT, host-to-host, APIs).
• Support onboarding of new entities, accounts, and users into the TMS.
• Prepare and maintain system documentation, process flows, and user training materials.
• Identify process improvement opportunities and support automation initiatives within Treasury operations.

Technical Support

• Provide first- and second-level technical support for TMS incidents, issues, and service requests.
• Coordinate with IT teams and the system vendor to troubleshoot, test, and resolve system or interface issues.
• Maintain and monitor integrations between the TMS and other corporate systems (ERP, bank portals, data warehouses).
• Support data validation, report generation, and dashboard customization for Treasury stakeholders.
• Participate in system upgrades, patch testing, and new release implementations.
• Ensure compliance with IT security and internal control requirements related to system access, data integrity, and audit trails.
• Support user acceptance testing (UAT), change management, and production deployments.

Skills

Functional Skills

• Understanding of cash management, liquidity forecasting, and payments processes.
• Familiarity with treasury instruments (FX, loans, investments) and related accounting.
• Experience in bank connectivity (SWIFT, host-to-host, APIs) and ERP integration.
• Knowledge of internal controls, compliance, and treasury reporting requirements.

Technical Skills

• Ability to manage system configurations, user access, and workflow setups.
• Understanding of data interfaces, file formats (XML, ISO20022, SWIFT MT), and ERP linkages.
• Experience in system testing, issue resolution, and system upgrades or enhancements.
• Hands-on experience with Treasury Management Systems (e.g. Kyriba, SAP, FIS, GTreasury) would be an advantage

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