Application Support II

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We are not looking for traditional ticket-closers. We want an Application Support Engineer II with a developer's mindset and a passion for AI-driven efficiency—someone who looks at a Tier-2 bug and wants to read the source code to find out why it broke. Based in our vibrant Valencia hub, you will act as the crucial technical bridge between our internal operations and core Engineering squads.

If you are a junior developer looking for deep system exposure, a tech enthusiast who loves debugging complex architectures, or someone eager to leverage modern AI tools to automate workflows, this is your launchpad into deep engineering or DevOps.

🛠️ What You’ll Do (Code, Debug & Automate)

• Deep-Dive Troubleshooting: Don't just route issues; open the hood. Triage and resolve Tier-2 internal application bugs by analyzing code behavior, system logs, and data flows.

• Bridge to Core Engineering: Work hand-in-hand with core backend/frontend squads. You'll isolate Tier-3 bugs, assist in database structural changes, and deploy toolsets that keep our global platform stable.

• AI & Automation First: We hate repetitive tasks. You will lean on your tech curiosity and AI-driven tools (like AI coding assistants and LLMs) to automate workflows, build scripts, and optimize our support infrastructure.

• Architect Documentation: Translate complex system behaviors into clean, technical documentation for Tier-1 teams and internal alignment.

Qualifications

🔍 Qualifications (The Technical Profile)

You have a natural curiosity for how software breaks, a passion for continuous learning, and you love finding a smarter way to do things using modern tech.

• Experience: 1 to 5 years with a background in software development, technical application support, or a strong programming foundation (Junior Developer profiles are highly welcome!).

• The Developer Mindset: You can read code, understand logic, and navigate databases.

• Our Tech Stack: Our ecosystem runs on Ruby on Rails, Java, and React, backed by MySQL, MongoDB, Redis, and RabbitMQ. (If you have core programming skills in any language and are excited to hack away at these, you're a match).

• AI Curiosity: You actively experiment with AI tools, prompts, or automation scripts to supercharge your efficiency and solve technical puzzles faster.

• Communication: Fluent in English. You'll be collaborating daily with cross-functional engineering teams worldwide.

• Bonus Points: Previous experience in FinTech, the payments industry, or handling database structural changes.

Additional Information

We Offer:

• Employee Stock Purchase Plan (ESPP)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Work From Home Stipend
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid