Application Specialist - Postpress

Are you looking for a challenge? That's what we offer!

This role requires in-depth knowledge of Postpress solutions for commercial and packaging printing, including cutting, folding, binding, inspection systems, and finishing equipment offered by HEIDELBERG and its affiliated brands. The key job role are related but not limited to;

• Technical Support & Application Expertise: Provide technical support for Postpress equipment. Collaborate closely with the Product Manager and Sales teams to support sales activities, deliver application expertise, and recommend solutions that meet customer requirements.
• Equipment Demonstrations: Prepare, configure, and conduct equipment demonstrations tailored to specific customer applications. Ensure machine capabilities and value propositions are effectively showcased to support customer decision-making and drive sales opportunities.
• Customer Satisfaction: Build strong relationships with customers by understanding their operational needs and challenges. Provide timely technical advice, resolve issues efficiently, and deliver solutions that enhance customer confidence, satisfaction, and long-term loyalty.

Key responsibilities

• Act as the specialist for Postpress machines, providing solutions, advice, and troubleshooting support to all stakeholders, including resolving customer issues effectively.

• Identify bottlenecks in customers’ packaging workflows, particularly in Postpress processes, and advise on optimal handling of equipment to enhance efficiency.

• Gather customer requirements and coordinate with the Heidelberg team to conduct trial runs tailored to customer specifications.

• Train customer's operators on the use of equipment to ensure they are proficient in machine handling and operation.

• Identify gaps and root causes of customer dissatisfaction, recommend improvements, and contribute to enhancing service delivery for both internal and external customers.

• Ensure all application work and demonstrations are conducted in alignment with safety regulations.

• Collaborate with the Sales team on market opportunities, staying informed about product advancements and participating in promotional activities, including Open Houses, seminars, product launches, and training programs.

• Provide support for technical services related to Postpress machines as needed.

• Prepare and submit service reports documenting customer issues, root cause analysis, troubleshooting activities, solutions provided, and recommendations following application support, consultation, or problem resolution.

• Undertake additional assignments as directed by the Superior.

Who are we looking for?

• Bachelor's degree in Printing Technology or related field.

• At least 3 years of experience in product support or technical service role, with a focus on Postpress machines for offset prints or related products.

• Excellent problem-solving and analytical skills.

• Ability to communicate complex technical information clearly and effectively.

• Able to communicate in both Thai and English.

• Customer-focused with strong interpersonal skills.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Why work for HEIDELBERG?
 

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.