API Support Analyst

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Team Description

At Sabre, our API Support team plays a key role in enabling innovation across the travel industry. We partner with global and online travel agencies, startups, and development companies to help them integrate Sabre’s powerful APIs into their platforms. Our team is the first line of technical support for developers and customers building next-generation travel solutions. We combine deep technical expertise with a customer-first mindset to troubleshoot complex issues, guide integrations, and ensure a seamless experience with Sabre’s technology. If you're passionate about solving problems, working with cutting-edge APIs, and making a real impact in travel tech, this is the place for you, let's get going!

Role and Responsibilities

• Responsible for delivering advanced support, resolving complex issues, and providing technical guidance to Sabre's online customers.
• Works with developers who are building new applications that consume Sabre APIs, customer representatives, and internal teams, contributing to service improvement, support, and strategic initiatives.
• Serves as the first point of contact for online customers, providing guidance on the use of Sabre APIs and tools used in the integration and deployment of their online site.
• This process involves validating XML files and schemas, and reproducing customer scenarios in order to debug and/or find possible system bugs.
• Investigate and analyze non-conforming SOAP and REST requests, providing guidance to users on issue analysis and resolution.
• Involved in customer projects.

What's in it for you?

• Working with some of the biggest Global and Online travel agencies, as well as development companies in the industry.
• Opportunity to do something that has a high impact and is game-changing in our industry.
• Be part of one of the world’s largest Travel and Technology Companies.

Qualifications and Education Requirements

• Desire to work in a strategic problem-solving and customer focused role.
• Excellent communication skills (written and verbal).
• Proficient fluency in written and spoken English is required. Language capability in Spanish/Portuguese is an advantage.
• Ability to learn and share knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Nice To Have Skills

• Advanced expertise in technical languages such as XML, SOAP, REST or HTML.
• Sabre domain knowledge is a plus.
• Ability to convey complex information clearly in writing, producing technical documents and user guides.
• Students or fresh graduates in Computer Science, Engineering, or a related subject.
• Knowledge of web development/programming languages.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• End of Year Break 
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events
• Competitive benefits aligned with local market standards.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.