AP/Customer Service Representative

Company Description

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Job Description

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

The hourly wage for this position ranges from $18.90 - $26.65 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Summary:

This position plays a key role in accounts payable and receivables. Manages the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer satisfaction and support.

Essential Functions:

• Routine customer service support with accounts receivables and payables
• Pay all vendor invoices, checking for appropriate GL codes, approvals & purchase orders
• Filing customer, vendor invoices
• Order entry and Customer service for satellite locations
• Collections
• Deposit checks as needed
• Update paper logs and pricing
• Manage open PO Maintenance
• Create and prepare documents and spreadsheets for accruals
• Process incoming / outgoing mail
• Answer telephones in a courteous manner, routes calls, take messages, answers routine inquiries, and provides general information, greets, and directs visitors
• Provides prominent level of customer service and assistance to clients
• Communicate in person and through correspondence with high professionalism to vendors, customers, and senior leadership
• May order, stock, and distribute office supplies
• Support department with office duties, special projects, and various errands, as needed
• All other duties assigned by management.

Qualifications

Education:

High School Diploma or GED required. 

Experience:

• 3-5 years’ experience working in customer service, manufacturing environment preferred.
• Account payable experience 
• Intermediate skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) is required.

Note: This is an office-based position, and individuals are expected to be in the office 5 days per week.

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Integrity
• Analysis Skills
• Experience
• Communication
• Customer Focus
• Detail Oriented
• Interpersonal Savvy

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at HRRecruiting@Signode.com.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.